Is Consumer Cellular a good company to work for as a CSR Agent?

CSR Agent professionals working at Consumer Cellular have rated their employer with 2.6 out of 5 stars in 177 Glassdoor reviews. This is a lower than average score with the overall rating of Consumer Cellular employees being 3.5 out of 5 stars. Search open CSR Agent Jobs at Consumer Cellular now and start preparing for your job interview by browsing frequently asked CSR Agent interview questions at Consumer Cellular .

Does Consumer Cellular pay CSR Agent employees well?

CSR Agent professionals rate their compensation and benefits at Consumer Cellular with 2.8 out of 5 stars based on 177 anonymously submitted employee reviews. This is 27.7% worse than the company average rating for salary and benefits. Find out more about CSR Agent salaries at Consumer Cellular.

How happy are CSR Agent professionals working at Consumer Cellular?

44% of CSR Agent employees at Consumer Cellular would recommend their employer to a friend. This rating has decreased by 11% in the past 12 months. CSR Agent professionals have also rated Consumer Cellular with a 2.5 rating for work-life-balance, 3.3 rating for diversity and inclusion, 3.0 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at Consumer Cellular?

Customer Service Representative (133) , Customer Service Representative (CSR) (45) , Supervisor (26) , Team Support Specialist (21) , Caa (18) , Customer Service Representative I (16) , Customer Account Advisor (12) , Customer Service (11) , Customer Service Supervisor (10) , Sales Representative (10) , Senior Supervisor (10) , Customer Service Representative II (8) , Sales Associate (8) , Manager (7) , Team Supervisor (7)

What are the pros of working at Consumer Cellular according to real employee reviews?

"Benefits are great" ((in 97 reviews)); "Easy and good pay loved it" ((in 90 reviews)); "Great people to work with" ((in 37 reviews)); "It was during early covid that I started working here and they would not allow us to work from home." ((in 30 reviews)); "Great Bonus structure and room for MAJOR advancement!!!! Love the Employee Lunch" ((in 25 reviews))

What are the cons of working at Consumer Cellular according to real employee reviews?

"The reason why I gave it 3 and not 1 stars is due to the poor management." ((in 55 reviews)); "The supervisor are mean and don't follow the policies." ((in 32 reviews)); "Managers don't know how to do anything, if you're in training and miss one day or are late you're not eligible anymore." ((in 15 reviews)); "poor communication" ((in 14 reviews)); "The senior leadership makes emotional decisions that impact their staff." ((in 13 reviews))

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Consumer Cellular

Consumer Cellular CSR Agent reviews

2.6

44% would recommend to a friend

(177 total reviews)

Ed Evans

43% approve of CEO

42% positive business outlook

Ratings by category

3.3

Diversity & inclusion

3.0

Culture & values

2.8

Compensation and benefits

2.7

Senior management

2.7

Career opportunities

2.5

Work/Life balance

CSR/ Agent employees have rated Consumer Cellular with 2.6 out of 5 stars, based on 177 company reviews on Glassdoor. This indicates that most CSR/ Agent professionals have an average working experience there. Consumer Cellular is rated 25% below average by CSR/ Agent professionals compared to other employers within the Telecommunications industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

177 reviews

1.0

Mar 25, 2015

Corporate ambition to be big can not hide it's small business culture.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pays higher than average in the industry

Cons

It is a boiler room/boot camp for people that are just wanting a step-up from a typical call center. It is a small business that has micromanaging as its only way to even survive the day. Employees are timed to get bathroom breaks and lunches. This place is literally a modern-day slavery camp where there are no respect for employees from management and thus to each other.

4.0

Feb 27, 2015

CSR

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great pay for easy work and free health care premiums with a generous 401K.

Cons

Cubicle type setting and revolving management

4.0

Jan 7, 2015

Great company, little advancement

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great benefits. Good pay. Company contributes to the company. Humble owners.

Cons

This is a great temp job while you are figuring yourself out

Viewing 166 - 168 of 177 Reviews

Jobs at Consumer Cellular

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Consumer Cellular

Consumer Cellular CSR Agent reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Corporate ambition to be big can not hide it's small business culture.

CSR

Great company, little advancement

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