Consumer Cellular CSR Agent reviews

2.6

44% would recommend to a friend

(177 total reviews)

Ed Evans

43% approve of CEO

42% positive business outlook

CSR/ Agent employees have rated Consumer Cellular with 2.6 out of 5 stars, based on 177 company reviews on Glassdoor. This indicates that most CSR/ Agent professionals have an average working experience there. Consumer Cellular is rated 25% below average by CSR/ Agent professionals compared to other employers within the Telecommunications industry (3.5 stars).

Reviews by job title

177 reviews
1.0
Nov 4, 2014
Recommend
CEO approval
Business Outlook

Pros

I guess I'd say the pay was okay. Better than anything else I could find in the Phoenix area. Other than that I can't think of one possible good thing to say. I'm not even kidding.

Cons

Where to start? 1. For starters, just assume you will be fired from this job. It's just a matter of time and they will can you for every little thing. 2. They are obsessed with your time and will control you up to the very second. Not even joking. The second. They keep track of everything you're doing and basically know where you are at all times since they require you to check in/sign in for everything. Have to use the bathroom? Better wear a diaper. 3.You are selling, which is challenging in itself, so the fact that you're being listened in on by your manager that's sitting a few rows down from you on some headphones makes for a very stressful work day.

2.0
Jul 2, 2014
Recommend
CEO approval
Business Outlook

Pros

The pay is decent, and the benefits are 100% paid for employees. The recruiting and human resources staff are professional, and exceedingly nice.

Cons

The benefits are free, but let's just say you get what you pay for. The call center itself was the most low class setup I have ever had the displeasure to work in. The carpet was heavily stained, most of the call center staff seemed second rate at best. The break room is equipped with an Avanti Market kiosk, but that's where the niceties end, the company doesn't even provide free coffee. The training borders on trite, and there is very little of it since you are on the phones on your second day on the job.... I was excited when I was offered the job, but once I got in there and saw how things really were, I couldn't wait to get out of there. I was gone 2 days after I started.

Viewing 169 - 171 of 177 Reviews

Glassdoor has 829 Consumer Cellular reviews submitted anonymously by Consumer Cellular employees. Read employee reviews and ratings on Glassdoor to decide if Consumer Cellular is right for you.