Is Consumer Cellular a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Consumer Cellular have rated their employer with 2.5 out of 5 stars in 181 Glassdoor reviews. This is a lower than average score with the overall rating of Consumer Cellular employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at Consumer Cellular now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Consumer Cellular .

Does Consumer Cellular pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Consumer Cellular with 2.7 out of 5 stars based on 181 anonymously submitted employee reviews. This is 31.3% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Consumer Cellular.

How happy are Customer Service (CSR) professionals working at Consumer Cellular?

39% of Customer Service (CSR) employees at Consumer Cellular would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Customer Service (CSR) professionals have also rated Consumer Cellular with a 2.4 rating for work-life-balance, 3.2 rating for diversity and inclusion, 2.8 rating for culture and values and 2.6 rating for career opportunities.

What are the top reviewed jobs at Consumer Cellular?

Customer Service Representative (133) , Customer Service Representative (CSR) (45) , Supervisor (26) , Team Support Specialist (21) , Caa (18) , Customer Service Representative I (16) , Customer Account Advisor (12) , Customer Service (11) , Customer Service Supervisor (10) , Sales Representative (10) , Senior Supervisor (10) , Customer Service Representative II (8) , Sales Associate (8) , Manager (7) , Team Supervisor (7)

What are the pros of working at Consumer Cellular according to real employee reviews?

"Benefits are great" ((in 103 reviews)); "Easy and good pay loved it" ((in 89 reviews)); "Great people to work with" ((in 34 reviews)); "It was during early covid that I started working here and they would not allow us to work from home." ((in 33 reviews)); "> Good bonus when you are in leadership positions" ((in 18 reviews))

What are the cons of working at Consumer Cellular according to real employee reviews?

"The reason why I gave it 3 and not 1 stars is due to the poor management." ((in 58 reviews)); "Training is poor, performance standards stressfully high" ((in 36 reviews)); "The supervisor are mean and don't follow the policies." ((in 32 reviews)); "Managers don't know how to do anything, if you're in training and miss one day or are late you're not eligible anymore." ((in 15 reviews)); "poor communication" ((in 14 reviews))

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Consumer Cellular

Consumer Cellular Customer Service (CSR) reviews

2.5

39% would recommend to a friend

(181 total reviews)

Ed Evans

39% approve of CEO

41% positive business outlook

Ratings by category

3.2

Diversity & inclusion

2.8

Culture & values

2.7

Compensation and benefits

2.6

Senior management

2.6

Career opportunities

2.4

Work/Life balance

Customer Service (CSR) employees have rated Consumer Cellular with 2.5 out of 5 stars, based on 181 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Consumer Cellular is rated 28% below average by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

181 reviews

5.0

Sep 12, 2024

Nice people

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Clean and calm place to work.

Cons

high expectations, favoritism and micromanagement

5.0

Sep 12, 2024

Good

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great company to work for

Cons

The job requires you to hit all metrics

Consumer Cellular Response

Thank you for sharing what it is like to work for Consumer Cellular. Thank you for being the best part of Consumer Cellular! If you have any additional feedback, please feel free to reach out to TalentAcquisition@consumercellular.com

1.0

Sep 5, 2024

Don't waste your time

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Starting pay is $16 per hour

Cons

Terrible training, theybthrow you on the phone the second week of training

Viewing 19 - 21 of 181 Reviews

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Consumer Cellular Customer Service (CSR) reviews

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