Is Consumer Cellular a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Consumer Cellular have rated their employer with 2.5 out of 5 stars in 181 Glassdoor reviews. This is a lower than average score with the overall rating of Consumer Cellular employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at Consumer Cellular now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Consumer Cellular .

Does Consumer Cellular pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Consumer Cellular with 2.7 out of 5 stars based on 181 anonymously submitted employee reviews. This is 31.3% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Consumer Cellular.

How happy are Customer Service (CSR) professionals working at Consumer Cellular?

39% of Customer Service (CSR) employees at Consumer Cellular would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Customer Service (CSR) professionals have also rated Consumer Cellular with a 2.4 rating for work-life-balance, 3.2 rating for diversity and inclusion, 2.8 rating for culture and values and 2.6 rating for career opportunities.

What are the top reviewed jobs at Consumer Cellular?

Customer Service Representative (133) , Customer Service Representative (CSR) (45) , Supervisor (26) , Team Support Specialist (21) , Caa (18) , Customer Service Representative I (16) , Customer Account Advisor (12) , Customer Service (11) , Customer Service Supervisor (10) , Sales Representative (10) , Senior Supervisor (10) , Customer Service Representative II (8) , Sales Associate (8) , Manager (7) , Team Supervisor (7)

What are the pros of working at Consumer Cellular according to real employee reviews?

"Benefits are great" ((in 105 reviews)); "Easy and good pay loved it" ((in 88 reviews)); "Great people to work with" ((in 34 reviews)); "It was during early covid that I started working here and they would not allow us to work from home." ((in 33 reviews)); "> Good bonus when you are in leadership positions" ((in 21 reviews))

What are the cons of working at Consumer Cellular according to real employee reviews?

"The reason why I gave it 3 and not 1 stars is due to the poor management." ((in 56 reviews)); "The training is very poor to say the least." ((in 35 reviews)); "The supervisor are mean and don't follow the policies." ((in 33 reviews)); "poor communication" ((in 15 reviews)); "Managers don't know how to do anything, if you're in training and miss one day or are late you're not eligible anymore." ((in 15 reviews))

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Consumer Cellular

Consumer Cellular Customer Service (CSR) reviews

2.5

39% would recommend to a friend

(181 total reviews)

Ed Evans

39% approve of CEO

41% positive business outlook

Ratings by category

3.2

Diversity & inclusion

2.8

Culture & values

2.7

Compensation and benefits

2.6

Senior management

2.6

Career opportunities

2.4

Work/Life balance

Customer Service (CSR) employees have rated Consumer Cellular with 2.5 out of 5 stars, based on 181 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Consumer Cellular is rated 28% below average by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

181 reviews

2.0

Aug 23, 2024

.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Honestly the only thing paid training

Cons

Management doesn't know anything you will most likely know more than you manger will Upper management don't care for employees

Consumer Cellular Response

Thank you for expressing your feedback. We are sorry to hear you didn't have a good experience during your time with us. We recognize how important it is to have confidence in your leaders. We agree that our agents deserve to be supported by their leaders with clear and consistent communication. We hire and develop experienced leaders and provide them with ongoing training in effective communication and performance coaching so our agents can benefit. We are very sorry to hear this was not your experience. If there is additional feedback you are willing to share we would appreciate you sending to talentacquisition@consumercellular.com so we can continue to grow and improve.

1.0

Aug 20, 2024

Poor place to work

Customer service (csr)

Recommend

CEO approval

Business Outlook

Pros

Unlimited overtime and employee phone plans

Cons

Managers that are chosen based on friendships . I had 53 sales and they let me go before they had to pay me my commission str8 crooks they fired me because I said the manager was a amateur

1.0

Jun 11, 2024

5-Week B2B Phone Training Program: A Balanced Assessment of the Pros and Cons

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

-The opportunity to work directly with customers and develop communication skills. -The chance to learn and grow in a fast-paced and dynamic environment.

Cons

-Limited training period, leaving new representatives feeling overwhelmed and underprepared. -Inadequate knowledge base that is difficult to navigate, leading to wasted time and frustration. -Unreliable HelpQ team that may not provide timely or effective assistance.

Viewing 22 - 24 of 181 Reviews

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Consumer Cellular Customer Service (CSR) reviews

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Poor place to work

5-Week B2B Phone Training Program: A Balanced Assessment of the Pros and Cons

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