Is Consumer Cellular a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Consumer Cellular have rated their employer with 2.1 out of 5 stars in 44 Glassdoor reviews. This is a lower than average score with the overall rating of Consumer Cellular employees being 3.5 out of 5 stars. Search open Customer Service Representative CSR Jobs at Consumer Cellular now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Consumer Cellular .

Does Consumer Cellular pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Consumer Cellular with 2.2 out of 5 stars based on 44 anonymously submitted employee reviews. This is 50.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Consumer Cellular.

What are the top reviewed jobs at Consumer Cellular?

Customer Service Representative (133) , Customer Service Representative (CSR) (45) , Supervisor (26) , Team Support Specialist (21) , Caa (18) , Customer Service Representative I (16) , Customer Account Advisor (12) , Customer Service (11) , Customer Service Supervisor (10) , Sales Representative (10) , Senior Supervisor (10) , Customer Service Representative II (8) , Sales Associate (8) , Manager (7) , Team Supervisor (7)

What are the pros of working at Consumer Cellular according to real employee reviews?

"Benefits are great" ((in 96 reviews)); "Easy and good pay loved it" ((in 85 reviews)); "Great people to work with" ((in 37 reviews)); "It was during early covid that I started working here and they would not allow us to work from home." ((in 33 reviews)); "Great bonus structure" ((in 24 reviews))

What are the cons of working at Consumer Cellular according to real employee reviews?

"The reason why I gave it 3 and not 1 stars is due to the poor management." ((in 56 reviews)); "The training is very poor to say the least." ((in 35 reviews)); "The supervisor are mean and don't follow the policies." ((in 32 reviews)); "poor communication" ((in 16 reviews)); "Managers don't know how to do anything, if you're in training and miss one day or are late you're not eligible anymore." ((in 14 reviews))

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Consumer Cellular

Consumer Cellular Customer Service Representative CSR reviews

2.1

36% would recommend to a friend

(44 total reviews)

Ed Evans

30% approve of CEO

28% positive business outlook

Ratings by category

2.8

Diversity & inclusion

2.4

Culture & values

2.2

Compensation and benefits

2.2

Career opportunities

2.1

Work/Life balance

2.1

Senior management

Customer Service Representative (CSR) employees have rated Consumer Cellular with 2.1 out of 5 stars, based on 44 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. Consumer Cellular is rated 39% below average by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

44 reviews

3.0

Aug 4, 2023

Ok

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Nice people, want you to grow, caring

Cons

Policy is strict and causes some anxiety

4.0

May 1, 2023

Former employee

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

They treat employees pretty good.

Cons

They changed the bonus structure. Lowest performers made more, but top performers made less

1.0

Apr 15, 2023

Not the best situation for support

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Adequate pay for position purposes

Cons

Always shifting supervisors as time goes on. Too many chiefs not enough Indians. Some supervisors wouldn't know a smart phone from a dial up phone. Some supervisors are just plain incompetent. I guess they supervised at a Burger King before. Then there is the supervisor who has to know what you do in your spare time. If you tell them it's none of their business, they take it hard and start building a "file" on you. Doesn't take into consideration how long you've been there or how many merits you have. Supervisors there are just incompetent there. Best thing I did was to quit.

Viewing 19 - 21 of 44 Reviews

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Consumer Cellular reviews Consumer Cellular Customer Service Representative (CSR) reviews

Consumer Cellular

Consumer Cellular Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Ok

Former employee

Not the best situation for support

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