Is Consumer Cellular a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Consumer Cellular have rated their employer with 2.1 out of 5 stars in 44 Glassdoor reviews. This is a lower than average score with the overall rating of Consumer Cellular employees being 3.5 out of 5 stars. Search open Customer Service Representative CSR Jobs at Consumer Cellular now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Consumer Cellular .

Does Consumer Cellular pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Consumer Cellular with 2.2 out of 5 stars based on 44 anonymously submitted employee reviews. This is 50.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Consumer Cellular.

What are the top reviewed jobs at Consumer Cellular?

Customer Service Representative (133) , Customer Service Representative (CSR) (45) , Supervisor (26) , Team Support Specialist (21) , Caa (18) , Customer Service Representative I (16) , Customer Account Advisor (12) , Customer Service (11) , Customer Service Supervisor (10) , Sales Representative (10) , Senior Supervisor (10) , Customer Service Representative II (8) , Sales Associate (8) , Manager (7) , Team Supervisor (7)

What are the pros of working at Consumer Cellular according to real employee reviews?

"Benefits are great" ((in 105 reviews)); "Easy and good pay loved it" ((in 88 reviews)); "Great people to work with" ((in 34 reviews)); "It was during early covid that I started working here and they would not allow us to work from home." ((in 33 reviews)); "> Good bonus when you are in leadership positions" ((in 21 reviews))

What are the cons of working at Consumer Cellular according to real employee reviews?

"The reason why I gave it 3 and not 1 stars is due to the poor management." ((in 56 reviews)); "The training is very poor to say the least." ((in 35 reviews)); "The supervisor are mean and don't follow the policies." ((in 33 reviews)); "poor communication" ((in 15 reviews)); "Managers don't know how to do anything, if you're in training and miss one day or are late you're not eligible anymore." ((in 15 reviews))

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Consumer Cellular

Consumer Cellular Customer Service Representative CSR reviews

2.1

36% would recommend to a friend

(44 total reviews)

Ed Evans

30% approve of CEO

28% positive business outlook

Ratings by category

2.8

Diversity & inclusion

2.4

Culture & values

2.2

Compensation and benefits

2.2

Career opportunities

2.1

Work/Life balance

2.1

Senior management

Customer Service Representative (CSR) employees have rated Consumer Cellular with 2.1 out of 5 stars, based on 44 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. Consumer Cellular is rated 39% below average by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

44 reviews

3.0

Apr 8, 2023

Meh

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Coworkers are chill for the most part.

Cons

Very long and tedious hours, the pay is not worth sitting at a cubicle for 10 hours. Policies change constantly and everyone in upper management seem to know less than the lowest tier of employees.

4.0

Feb 28, 2023

Worked here for 1 year

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Easy ways to make more money with bonuses

Cons

Micromanage and different schedule types

3.0

Jan 11, 2023

Good pay for no work/home balance. Don't think outside the box.

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good pay and opportunity to work from home. Training was decent considering how much is covered.

Cons

Can't always find solutions in system. You cannot search online (i.e. Google, Bing) to find a solution. Can't always stick to allotted time to resolve issues. There are no exceptions made if a call goes over allotted time and it will hurt your performance. Priority given to keeping ''in or under'' time limit and less on satisfaction of resolution.

Viewing 22 - 24 of 44 Reviews

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Consumer Cellular reviews Consumer Cellular Customer Service Representative (CSR) reviews

Consumer Cellular

Consumer Cellular Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Meh

Worked here for 1 year

Good pay for no work/home balance. Don't think outside the box.

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