Is Consumer Cellular a good company to work for as a CSR Agent?

CSR Agent professionals working at Consumer Cellular have rated their employer with 2.6 out of 5 stars in 177 Glassdoor reviews. This is a lower than average score with the overall rating of Consumer Cellular employees being 3.5 out of 5 stars. Search open CSR Agent Jobs at Consumer Cellular now and start preparing for your job interview by browsing frequently asked CSR Agent interview questions at Consumer Cellular .

Does Consumer Cellular pay CSR Agent employees well?

CSR Agent professionals rate their compensation and benefits at Consumer Cellular with 2.8 out of 5 stars based on 177 anonymously submitted employee reviews. This is 27.7% worse than the company average rating for salary and benefits. Find out more about CSR Agent salaries at Consumer Cellular.

How happy are CSR Agent professionals working at Consumer Cellular?

44% of CSR Agent employees at Consumer Cellular would recommend their employer to a friend. This rating has decreased by 11% in the past 12 months. CSR Agent professionals have also rated Consumer Cellular with a 2.5 rating for work-life-balance, 3.3 rating for diversity and inclusion, 3.0 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at Consumer Cellular?

Customer Service Representative (133) , Customer Service Representative (CSR) (45) , Supervisor (26) , Team Support Specialist (21) , Caa (18) , Customer Service Representative I (16) , Customer Account Advisor (12) , Customer Service (11) , Customer Service Supervisor (10) , Sales Representative (10) , Senior Supervisor (10) , Customer Service Representative II (8) , Sales Associate (8) , Manager (7) , Team Supervisor (7)

What are the pros of working at Consumer Cellular according to real employee reviews?

"Benefits are great" ((in 103 reviews)); "Easy and good pay loved it" ((in 89 reviews)); "Great people to work with" ((in 34 reviews)); "It was during early covid that I started working here and they would not allow us to work from home." ((in 33 reviews)); "> Good bonus when you are in leadership positions" ((in 18 reviews))

What are the cons of working at Consumer Cellular according to real employee reviews?

"The reason why I gave it 3 and not 1 stars is due to the poor management." ((in 58 reviews)); "Training is poor, performance standards stressfully high" ((in 36 reviews)); "The supervisor are mean and don't follow the policies." ((in 32 reviews)); "Managers don't know how to do anything, if you're in training and miss one day or are late you're not eligible anymore." ((in 15 reviews)); "poor communication" ((in 14 reviews))

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Consumer Cellular

Consumer Cellular CSR Agent reviews

2.6

44% would recommend to a friend

(177 total reviews)

Ed Evans

43% approve of CEO

42% positive business outlook

Ratings by category

3.3

Diversity & inclusion

3.0

Culture & values

2.8

Compensation and benefits

2.7

Senior management

2.7

Career opportunities

2.5

Work/Life balance

CSR/ Agent employees have rated Consumer Cellular with 2.6 out of 5 stars, based on 177 company reviews on Glassdoor. This indicates that most CSR/ Agent professionals have an average working experience there. Consumer Cellular is rated 25% below average by CSR/ Agent professionals compared to other employers within the Telecommunications industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

177 reviews

2.0

Aug 23, 2024

.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Honestly the only thing paid training

Cons

Management doesn't know anything you will most likely know more than you manger will Upper management don't care for employees

Consumer Cellular Response

Thank you for expressing your feedback. We are sorry to hear you didn't have a good experience during your time with us. We recognize how important it is to have confidence in your leaders. We agree that our agents deserve to be supported by their leaders with clear and consistent communication. We hire and develop experienced leaders and provide them with ongoing training in effective communication and performance coaching so our agents can benefit. We are very sorry to hear this was not your experience. If there is additional feedback you are willing to share we would appreciate you sending to talentacquisition@consumercellular.com so we can continue to grow and improve.

1.0

Jun 11, 2024

5-Week B2B Phone Training Program: A Balanced Assessment of the Pros and Cons

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

-The opportunity to work directly with customers and develop communication skills. -The chance to learn and grow in a fast-paced and dynamic environment.

Cons

-Limited training period, leaving new representatives feeling overwhelmed and underprepared. -Inadequate knowledge base that is difficult to navigate, leading to wasted time and frustration. -Unreliable HelpQ team that may not provide timely or effective assistance.

5.0

Jun 2, 2024

Great place to work at

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Management is easy to talk to Management always available Always giving incentives to do better Promotions from within the company

Cons

Unrealistic call handle times Continued changes to the way things are done can be a bit confusing after a while Was told work from home was available last year but still have yet to get that opportunity

Consumer Cellular Response

We're happy to hear you found our leaders approachable and friendly. We love to reward our employees for doing a good job and there's a ton of opportunity to grow and promote. Thank you for being part of the team and sharing your feedback.

Viewing 22 - 24 of 177 Reviews

Jobs at Consumer Cellular

Software Engineer - C#

Director, IT Operations

Wireless Retail Sales Specialist - Schaumburg, IL

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Consumer Cellular

Consumer Cellular CSR Agent reviews

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Reviews by job title

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5-Week B2B Phone Training Program: A Balanced Assessment of the Pros and Cons

Great place to work at

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