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      Convo Communications  

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      Convo Communications   reviews

      3.5

      62% would recommend to a friend

      (75 total reviews)

      Jarrod Musano

      58% approve of CEO

      58% positive business outlook

      Ratings by category

      3.6

      Culture & values

      3.5

      Diversity & inclusion

      3.5

      Work/Life balance

      3.2

      Senior management

      3.2

      Compensation and benefits

      3.2

      Career opportunities

      Convo Communications   has an employee rating of 3.5 out of 5 stars, based on 75 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Convo Communications   employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      75 reviews
      5.0
      May 26, 2022

      Great company

      Senior director sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good company with the right teams and right culture (Sales)

      Cons

      The job culture could be better from top down instead of by department.

      avatar
      Convo Communications   Response
      3y
      Thank you for your input. As you know, we are not perfect, but we continue to navigate our way to help better pave a more favorable experience for all of our employees. We will also look at ways to measure department goals and company goals and we are open to any suggestions you may have.
      5.0
      Feb 28, 2022

      Up and Coming

      Vrs interpreter
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay, fantastic customer base, supportive immediate team, opportunities for upward mobility, attentive tech support, Deaf owned and operated, Deaf focused, largely Deaf culture. Great Benefits, PTO for full and part time, Professional Development funds, education reimbursement, wellness reimbursement, paid wellness hours granted annually for full and part time. job security. frequent communication from VI team/upper management. Constant improvement to software, policies, etc. receptive to new ideas.

      Cons

      technology is in the process of being updated, so sometimes has glitches. software is currently awkward. there are often not enough interpreters on the phones for the volume of calls coming in, but this is gradually improving.

      1.0
      Nov 1, 2021

      The 2021 Reality of Convo!

      Vrs interpreter
      Recommend
      CEO approval
      Business Outlook

      Pros

      At CONVO, the biggest pro is in direct relation to my peers - the video interpreters. They are what makes Convo culture strong and each and every one of us a unique asset to the company. There used to be a bigger list of pros for this organization, but unfortunately they are running it to the ground as of this year (2021) with an average rate of 2-3 interpreters leaving the company every 1-2 weeks.

      Cons

      -Poor upper management (horrible roll outs of new policy or company changes with little to no warning about what they are or when they will be implemented, managers seem to get jobs based on nepotism and not actual education in the field, not enough recognition or respect for VI's despite saying they do, the list goes on) -Interpreters never have a seat at the table to help with changes that direct effect them -Horrible compensation (no differentials during ques, veteran interpreters receiving raises of less that $1 after not receiving a raise in years, when raises are given it is because interpreters fought for them but the results are poor and do not keep up with market value / inflation) -Slow PTO accrual -High demand of Deaf callers, low (and continuing to lower) supply of interpreters -Fast burnout of interpreters due to consistent que and not enough call coverage

      Viewing 31 - 33 of 75 Reviews
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      ReviewsConvo Communications   reviews

      Glassdoor has 77 Convo Communications   reviews submitted anonymously by Convo Communications   employees. Read employee reviews and ratings on Glassdoor to decide if Convo Communications   is right for you.