-Completely inept executive management team
-Constant restructuring, since nobody is qualified for the roles they're in beyond being deaf and friends with the CEO/COO.
-Pretend to listen to interpreters on the front line, but do nothing with the information they're given
-Delusional about being leaders in the VRS field.
-Constant changes in policy, combined with a lack of communication means nobody is on the same page ever.
-Gaslighting of interpreters, especially when it comes to policy (you can get training materials or emails explicitly stating something, and when you ask about it, you're told they never said that.)
-Noncompetitive wages, and stopped annual raises (even if tiny) without informing us.
-Tell their non-VI teams to come here and put in positive comments to balance out the honest ones (you can see the trends in January 2021, and October 2020)
-A passive-aggressive/vindictive lead scheduler (The other schedulers are wonderful, though!)
-No more appreciation gifts on holidays/end of the year/christmas, and often no acknowledgment at all. Last year we got a mid-day afterthought email on Interpreter Appreciation Day, of all days.
-No holiday pay, and mandated working on holidays. Feel free to give up your Christmas without being paid time and a half to make it worth it.
-Get constant emails about how you have broken records, without acknowledging the burnout we are all going through that made it happen.
-Be put in interpreting situations that break the Code of Professional Conduct and for which you are not qualified, since Convo encourages use of VRS for Zoom classes, including K-12, skirting educational qualification/certification laws and regulations.
-All time off for tech issues or reboots count toward your efficiency numbers, and need to come from your break time. There is no way to log out under a Tech Issue label.
-Very hush hush firing of managers, and people who are hired to help improve the interpreter experience (supposedly.)
-Zero transparency, yet always talking about transparency.
-Last minute center closures that have been in the works for months: you must go into work today prepared to no longer have a job tomorrow.
-Covid outbreaks in centers that they keep on the down low so they don't have to close for an appropriate amount of time, leading to outbreaks of Covid among interpreters.
-Emails that go out chastising interpreters for *getting* covid, and causing additional stress on "the team", instead of staffing appropriately in a pandemic.
-They send out a lot of surveys that eat up your time and energy, and then do literally nothing with the results.
-Nothing we haven't told management repeatedly for the last 2+ years.
