CosmoProf reviews

A "Can Do" culture that is only as such when you don't ask questions. The execs preach a desire for feedback, but only when it is positive. Many managers are told that their questions or concerns need to be "filtered" through their district manager, despite the corporate team stating that this company has an "open-door policy". They have steadily cut hours for minimum wage associates citing company funds being in dire straights, but all public financial information states that the company is doing great (debts being paid ahead of time/$500mil+ funds available as of 12/31/20) and that several top level execs have received 3-10% pay increases while forcing their teams to struggle. The company refuses to invest in inventory to put on the shelves, causing severe anger and frustration for customers that is taken out on store associates who have zero control over what comes in their truck each week. Store teams feel undervalued, overworked, and defeated when taking the heat from customers for poor decisions made by the corporate team. It is also important to note that the leadership team attempted to cut health insurance during the onset of covid19.

They will literally make you work through a pandemic, without access to cleaners, gloves, masks (and not allow you to wear them on the clock- even if you provide them), or increased pay for dangerous working conditions. You can use vacation if you have any, but if they close your store and give disaster pay, you aren't eligible for disaster pay. Also, taking your earned vacation time during the coronavirus outbreak is subject to your store hours being covered by other employees. They put employees in situations where we receive credible death threats from customers. (Sometimes because of corporate guidelines, and sometimes just for explaining that you have to be licensed to shop there). Upper management plays favorites to the extreme Territory managers have been known to ACTIVELY go against corporate policy if it means making an extra dollar (even through diversion) It doesn't matter how much money your store makes, corporate and territory managers will expect more and more money and growth, despite achieving more than the rest of your district COMBINED. Nothing is ever good enough. Prepare to make the most amount of product moves in the history of businesses, as their planoguides change sometime monthly for multiple brands. It's as if they don't know what brands are releasing new items, except they know almost a year ahead in most cases. It's busy work for employees who aren't being paid to be a merchandiser, and have too many other things to do. Prepare to be overworked and VERY underpaid. Also, don't have any overtime, because even a minute over can result in a write-up. Speaking of which, write-ups are a double edged sword. Some employees may have earned 10+ write-ups, but corporate won't let managers fire them for undisclosed reasons. And some employees get 1 write-up, and they are terminated without the manager's approval. (And no, it wasn't because of the severity of the offense). Plus, sometimes district managers won't bring the paperwork for write-ups to be official. It doesn't matter if you show up on time, your coworkers probably won't. And they won't get in trouble either, because Cosmoprof only cares that they can pay them pennies less because of the minutes they haven't worked. Managerial training is at such a low level that a high school dropout could pass it. Many coworkers don't know anything about the products or how to use them, because you don't have to be licensed in cosmetology, esthetics, nails, or massage to work here. Very rarely (once every few years) are there positions to move up to.