Is Cox Communications a good company to work for?

Cox Communications has an overall rating of 3.9 out of 5, based on over 4,620 reviews left anonymously by employees. This rating has been stable over the past 12 months. 69% of employees would recommend working at Cox Communications to a friend and 45% have a positive outlook for the business. The best reviews about Cox Communications have been left by employees working as Intern , Media Consultant and Financial Analyst .

Does Cox Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Cox Communications employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Cox Communications. This rating has been stable over the past 12 months.

How satisfied are employees working at Cox Communications?

69% of Cox Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Cox Communications 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Cox Communications?

Technical Support Representative (123) , Customer Service Representative (90) , Inbound Sales Representative (86) , Account Executive (74) , Sales Representative (69) , Retention Specialist (68) , Solutions Specialist (67) , Manager (57) , Sales (54) , Project Manager (51) , Sales Associate (47) , Director (45) , Tech Support Representative (45) , Customer Retention Representative (38) , Universal Home Technician (38)

What are the pros of working at Cox Communications according to real employee reviews?

"Cox offers great benefits and is the big player in the region where I worked." ((in 778 reviews)); "Good pay but not always worth the frustration of on going metrics and goal changes." ((in 384 reviews)); "I was also able to hire many great people which made it a fantastic place to work." ((in 233 reviews)); "Great culture and community!" ((in 209 reviews)); "Great Work Life balance!" ((in 139 reviews))

What are the cons of working at Cox Communications according to real employee reviews?

"Poor management and team wotk" ((in 191 reviews)); "The information received between different markets or heck even different managers is completely different." ((in 80 reviews)); "The system we use is a little complicated and there is a month long training on how to use it." ((in 57 reviews)); "Long hours in the field and the fun that is working in the weather as a technician." ((in 48 reviews)); "constant changes in job role, upper management seemed to not understand whats best for employees and clients." ((in 41 reviews))

What are employees saying about Cox Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Cox Communications layoffs and their outlook for job security at Cox Communications in 2026.

What are the top reviewed Cox Communications locations?

Atlanta , Phoenix , Las Vegas , Chesapeake , San Diego , Wichita , Oklahoma City , Omaha , Baton Rouge , Tulsa , New Orleans , Virginia Beach , West Warwick , Rancho Santa Margarita , Herndon , Warwick , Tucson , Gainesville , Pensacola , Lafayette , Norfolk , Fort Smith , Dunwoody , Springfield , Providence , Alpharetta , Sandy Springs , Oceanside , Macon , Deer Valley

Skip to content Skip to footer

Notifications

Cox Communications

Part of Cox Enterprises

Cox Communications reviews

3.9

69% would recommend to a friend

(4,280 total reviews)

Mark Greatrex

74% approve of CEO

45% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Compensation and benefits

3.9

Culture & values

3.9

Work/Life balance

3.5

Career opportunities

3.4

Senior management

Cox Communications has an employee rating of 3.9 out of 5 stars, based on 4,280 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cox Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

2.0

Jul 18, 2018

Inbound sales

Inbound sales representative

Recommend

CEO approval

Business Outlook

Pros

On site cafeteria. Tons of free vacations, electronics etc won in raffles. Relaxed and fun environment. Excellent opportunity to make $100k per year (if you have no values- see cons)

Cons

The only way to actually meet goals is if you are truly lying (telling half truths) to customers all day long. Wanna know why people talk so cruely about Cox? Cause customers call for a price and are given the price before tax/equipment, promised no install fees (out right lies) and tons of other things we can possibly provide. But if it gets them to their goal (and their supervisor to their goal= $) then there is absolutely no reprocussion. The customers then hate cox, the dishonest employees make tons of money, and the honest ethical employees are left cleaning up everyone elses messes and get no bonus money cause they didnt meet their goal cause theydidnt lie cheat and steal!

Cox Communications Response

We are a company that is committed to honesty, integrity and fairness across all of our business. We expect and require all of our employees to adhere to these ethical standards. Since we don’t know the specifics of your situation, we encourage you to raise these concerns to your HR representative or through our Ethics Hotline number. Please visit the company intranet for more information on how to share your concerns by phone or online.

1.0

Mar 28, 2018

Company is ALL ABOUT "WHO you know"

Product manager

Recommend

CEO approval

Business Outlook

Pros

The company is above average when it comes to salary. Quite frankly, many of the leaders don't deserve the salaries they get.

Cons

If you think all of your education, accolades and degrees will get you somewhere in this company, you are completely wrong! It is all about how well you brown nose and WHO you know. It is quite the norm to move people into position who have absolutely NO experience whatsoever. This also happened to me. I was moved along into another position without any training or experience, just because the leaders had a conversation and shifted things around. Employees who get the better positions, get them because of their networking skills or other personal skills (if you know what I mean). There is no home/work balance!!! They will lay off thousands and force the remaining staff to do the work of 2 or 3 people without any increase or leniency.

1.0

Dec 31, 2017

HR IS CURRUPT

Order manager

Recommend

CEO approval

Business Outlook

Pros

I loved my job with cox I held multiple positions with in the organization in 4 years I received 50kplus in raises.

Cons

HR IS CURRUPT IF YOU ARE NOT THEIR “friend” or fit in their agenda they will find a way to get you out make up stuff that is not true and they didn’t prove but they are HR YOU CANT ARGUE WITH THEM

Viewing 82 - 84 of 4,280 Reviews

Jobs at Cox Communications

Supervisor, Warehouse Operations

Retail Sales Associate

Retail Sales Associate

Cox Communications reviews FAQs

Reviews Cox Communications reviews

Cox Communications

Cox Communications reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Inbound sales

Company is ALL ABOUT "WHO you know"

HR IS CURRUPT

Jobs at Cox Communications

Cox Communications reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Jobs at Cox Communications

Cox Communications reviews FAQs