Cox Communications reviews

Once the Las Vegas office went along with the rest of the country as far as salaries, quotas, etc, this place became a nightmare. Salaries were raised but commissions were cut (anyone that's a GOOD salesperson isn't working for salary). All new management was brought in and with email them the friendly culture of the center went right down the toilet. Shifts were crazy..(a week would consists the of 3-10 hour, 1-6 hour and 1-4 hour shifts with split days off?!?!). They then started only hiring through temp agencies so that they wouldn't have to pay benefits! It got so bad that 80% of the people that had been there for 5-10 years left because our insurance and benefits kept going up and our compensation kept going down!!!

Your Best at Cox is never enough; expected to let abusive customers do anything they please verbally and abusively; Company takes no hard stance to defend its' employees against such abuse. Getting a hold of a supervisor for assistance is non-existent 95% of the time. Cox will fire you at-will without helping you achieve success. Cox will look for reasons to terminate you if you make waves with attempting to resolve wrongs that have been done to you by your ineffective unavailable supervisors. Forget any form of support if you choose to work from home.