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      Cox Communications

      Part of Cox Enterprises

      Engaged Employer

      Cox Communications reviews

      3.9

      69% would recommend to a friend

      (4,280 total reviews)
      avatar

      Mark Greatrex

      74% approve of CEO

      45% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Compensation and benefits

      3.9

      Culture & values

      3.9

      Work/Life balance

      3.5

      Career opportunities

      3.4

      Senior management

      Cox Communications has an employee rating of 3.9 out of 5 stars, based on 4,280 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cox Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      1.0
      Jun 24, 2015

      Worst Job I've Ever Had

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Free Cable and Internet -Gainshare (they propose a goal for the year and if they meet the goal they split anything in excess with their employees - I didn't stay long enough to actually get this.)

      Cons

      -Outrageous sales expectations (I feel even more sorry for the people in the tech department - they make them sell even to people calling with technical issues that are already upset) -Continuous price increases to the customers -Even those helping train don't really understand the billing -"Supervisors" were really just an escalation line and if you called them with a question they always had an attitude -The real supervisors job were to harp on you about ever needing to place a customer on hold or have any time to breath in-between calls

      1.0
      Jun 3, 2015

      Delusional...............

      Business analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Used to be so many, now they only pro is that we actually have a job.

      Cons

      Health benefit costs have gotten so expensive it's cheaper to be on Obama Care. Salary is down, management takes care of contractors better than they do employees. Every year they lay off a couple hundred fte's on average. Good old boys club; they say they are a diverse company but the diversity only comes from the numerous Indian contractors that are provided by the vendor companies.

      2.0
      Jun 1, 2015

      Solutions Specialist

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Cox provides free cable and internet service. Most of the managers are somewhat flexible with your work schedule and store locations close at 7:00pm. Great tuition reimbursement and benefits.

      Cons

      The pay has gone down year-over-year for some time now, yet my workload has increased dramatically. Management runs each store more like dictators than anything and often do not like any sort of feedback. For a commission job the pay is relatively low, most reps make an average of 37,000 annually. The customers are very rude and hands-down the worst I have ever had to assist.

      Viewing 97 - 99 of 4,280 Reviews
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      ReviewsCox Communications reviews

      Glassdoor has 4,621 Cox Communications reviews submitted anonymously by Cox Communications employees. Read employee reviews and ratings on Glassdoor to decide if Cox Communications is right for you.