After years and years, I’ve never seen employee treatment sink this low. Compensation leadership has systematically changed the commission structure in ways that strip money from the very people driving revenue.
The first major blow: they stopped paying commission on client renewals. Renewals are not automatic—they require consultative, lengthy negotiations that lock in thousands of dollars in recurring revenue. This is a fundamental part of sales, yet they decided renewals “don’t count.” Unsurprisingly, behaviors shifted, churn increased, and morale plummeted.
At the same time, they began docking commission for any client downgrades. That means our pay is negatively affected by churn, while the company saves money by refusing to pay us for the renewals that prevent churn in the first place. It’s an intentionally one-sided setup.
To make matters worse, commission statements are consistently wrong. I spend hours auditing every cycle, only to be told errors won’t be fixed if the CRM says otherwise. Everyone knows the CRM is riddled with data integrity issues—it has been since rollout. Yet comp leadership hides behind it as their “source of truth,” leaving employees shortchanged.
The result? Performers are leaving, others are threatening legal action or pursuing, and those who remain feel deeply disrespected. Compensation is the foundation of trust in sales, and this company has shattered that trust.
If you’re considering a sales role here, think twice. The organization has made it clear they prioritize saving money over treating their employees ethically.
