Cox Communications reviews

First, No Work/Life balance. You're either at work or you're not. You figure it out. Unless you're friendly with a manager who will let you violate policy but hold firm on others. (common) Second, Work environment. A LOT of employees get away with flat not doing their job but are not addressed because the vast majority of Customer Care Supervisors are more worried about smoke breaks, BS'ing with friends in the building, and avoiding manager call backs. Third, Leadership. There is none. Not locally. There are some solid people working in ATL. But locally, there are a handful of good leaders, and dozens of people who's head is so far up their own rear they couldn't grasp reality. Locally, Top down has little responsibility. On one of the biggest nights in the telecommunications history, TOP leaders were nowhere to be found. Seems to me, when the company is going to experience the BIGGEST night ever, leaders should be there. But I guess they were more worried about their party for the event. (Priorities). That is an example of the mindset of many leaders. Self preservation, ego stroking, and doing as little work as possible. Common traits in many leaders. I don't know about most folks, but managers are not leaders by default. Managers, directors, vice presidents all have a duty to demonstrate culture and high standards. When they don't, they are just job fillers. Most leaders have just moved up by getting their nose dirty. Most leadership hires are met with a lot of confusion. Fourth, No career development. You advance if you're friends with the right person. Hiring practices demonstrate it. The law has been violated dozens of times in hiring practices. It is unregulated and unchallenged. HR don't care, most of them have been in the same job WAY too long. Fifth, people in the same role way too long. As noted, HR is full of LONG time people in their current roles. This causes tunnel vision, favoritism, and arrogance. If you filed a complaint, it doesn't stay confidential, too many HR people are real close to other leaders having worked together for many years. Stuff gets out. Sixth, Feedback. They constantly say "Open Door" HAHAHA! Right. You go in that door, you're not held in confidence, as I noted above, if you complain about X to Y, Y will tell X later. Guaranteed. If you have an issue they will make it worse by making sure you feel bad for saying something. Or if you provide feedback they will just pretend to care, ignore it, and actually become annoyed with you over time. DON'T QUESTION ME, I've been a *insert title* for *insert years*, I know what I'm doing. Such a common mindset. If you did a multi-page report PROVING a process is ineffective, and another multi-page report on how to do it better, you will be ignored. They didn't come up with the idea, it can't be a good idea. There were several occasions where I personally made a suggestion that was constructive, and at first it was "Oh thanks" then it became "This is why you're wrong" even though they didn't grasp what I was actually saying. Several leaders constantly assume anything you say is complaining after awhile. Seventh, Grunts. If you aren't a grunt, just show up, do work, don't question, focus entirely on numbers, and be completely happy with any change they don't want you. If you aren't HAPPY with bad changes they make you are questioned. "I don't have to agree with it, but I accept it" is not acceptable. You accept it and LIKE it. There were dozens of decisions that were made that made no sense, but any expression of not liking that decision was met with negative attitude instead of exploring the issue. Eighth, Customers. They are the least most important part of decisions being made. If they were, the entire system would be different, the training would be better, and the expectations they measure their employees would be different. Ninth, Best Place To Work, that USED to be a common thought, Years ago. They stopped caring about that award, and it shows. Tenth, Front Liners. Honestly, if you're not a front liner, most of what I wrote makes no sense to you, is off base, or just doesn't apply. Because front liners are treated like crap, and if you move above that, you usually enjoy it. See part of doing as little work as possible. If people not in front line roles DID their job with a lot more passion, and in some cases, DID their job, Front Liners would be happier. There are things in place intended to help things be better, those aren't done, because talking about kids, weekend plans, or other people in the company is far more compelling to many. Pretty sad. The WORST part, tunnel vision. Many of the leaders think this is how business is done. So sad. You could not be more wrong. Some large companies have mostly positive reviews. You should figure out why that is. Just saying.