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Crane Payment Innovations

Part of Crane NXT

Engaged Employer

Crane Payment Innovations reviews

2.8

41% would recommend to a friend

(51 total reviews)
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Michael Mahan

44% approve of CEO

38% positive business outlook

Reviews by job title

51 reviews

Reviews about "Compensation"

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2.0
Jul 8, 2026

Rats are fleeing the sinking ship

Recommend
CEO approval
Business Outlook

Pros

Vehicle and gas are perks, ok salary, but not awesome.

Cons

Slowly micromanaging us to death. They invent new ways to deny us a bonus every few months. Individual pay raises are not really based on performance as they claim. I’m not sure upper management even understands what we do, as very little of their directives make sense in practicality. The words they say in meetings cannot be trusted. To borrow an old saying: “They will pee on your leg and tell you it’s raining.” Local Branch Managers are afraid to say anything negative. District Managers are inept, at best. Regional Managers only care about control. Don’t you dare point out problems or you’ll be a problem yourself. Toxic culture of obedience by fear and retribution.

1.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Let me think … none for past 6 years.

Cons

Micromanaging is the newest fashion here at CPI . The latest round of changeup is now if you are a min late for the first job get ready for a write up. Yes , but even better if you have to use restroom or get gas ,that’s a no no no . The vehicles are great but they lock up and suddenly stop thinking a collision might happen . Ford has said yes there is an issue with the system , we notified safety and was told don’t worry about it . The funnier thing is now that very issue dings you on KPI for your Q bonus . Bonus now that’s even funnier , current parts system has been an issue for years , but now CPI has found a way to use it for their advantage. If you’re under 95% inventory for parts you get nothing , zero nada for bonus . The best is parts dept is so bad you get parts in your inventory that were not there yesterday . This way CPI gets to keep your bonus and penalize you . HR even funnier , remember they are there to protect Senior Leadership and the business, not the employees. So don’t waste your time or energy . I had very high hopes we could recover from last few years of chaos , but no . Salary is ok but only if you don’t care about staying healthy with stress and power hungry leaders , than this is your place to come .

3.0
Nov 13, 2025

New leadership moving in the right direction but challenges remain

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Company's mission-driven ownership structure creates meaningful community impact.

Cons

1. Recruitment and performance appraisal processes favor confident communication over analytical rigor, leading to both false positives (weak ideas advancing) and false negatives (valuable insights lost). 2. Frequent workforce reductions undermine morale and institutional knowledge.

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Crane Payment Innovations Response
8mo
We’re proud that our mission-driven structure creates impact, and we value feedback that helps us grow. We recognize the need for fair, rigorous hiring and performance practices and are actively refining our approach to ensure every voice and idea is considered. We also understand the importance of stability and trust, and we’re focused on building a stronger employee experience through better processes, open communication, and long-term development opportunities. Your suggestions are appreciated. If you’d like to share more, please reach out to us at hr.feedback@cranepi.com.
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