We received an email about upcoming 3rd party contracts. Now the picture is becoming quite clear of CPI’s agenda. With the massive loss of Cummins machines in the field and our reputation being crushed it frees is up for tech’s to be rerouted for the new contracts. With poor training, watching tons of videos and quizzes it is hard to keep up. We were told to act like we knew what we were doing. Was told “it’s so easy a cave man can do it”. All you need is a phone in your ear they will guide you every step. How thrilling is that. And now Opsec on the horizon. Vending machines on the way, it’s just a lot to take in. Not to mention also 7-day service. No mention of a across the board raises for the pressure and work load.
And now the micro managing, it started mildly with enroute, on site, start work. And now the GPS and Verizon routing our calls. It is suffocating. And the metrics to monitor the madness, in order to get our quarterly bonus, we have to meet more metrics. By the way my productivity was a mere 58.2% and utilization 55%. But my bounce rate was ZERO, at a boy must be doing something right. Honestly do you think techs are jumping for joy over all this, I can tell we are not. It feels a bit abusive and like being held hostage for an income.
I would like to think Bill Jones thought his company and its employees were going to a company with a bright future and growing the brand. I don’t think it is set up for success. I did see multiple times the R.T. Crane Resolution used, not sure if it is anymore. I don’t think he would be impressed.
