Is Credit Acceptance a good company to work for?

Credit Acceptance has an overall rating of 4.0 out of 5, based on over 902 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 67% of employees would recommend working at Credit Acceptance to a friend and 67% have a positive outlook for the business. The best reviews about Credit Acceptance have been left by employees working as Supervisor , Manager and Market Area Manager .

Does Credit Acceptance pay their employees well?

According to anonymously submitted Glassdoor reviews, Credit Acceptance employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Credit Acceptance. This rating has been stable over the past 12 months.

How satisfied are employees working at Credit Acceptance?

67% of Credit Acceptance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Credit Acceptance 4.4 out of 5 for work life balance, 4.1 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Credit Acceptance?

Market Area Manager (199) , Credit Analyst (30) , Collector (28) , Collections Specialist (19) , Customer Service Representative (15) , Front End Collector (15) , MAM (14) , Redemption Specialist (13) , Manager (12) , Supervisor (10) , Director of Sales (8) , Title Specialist (7) , Business Analyst (6) , Collections Representative (6) , Sales (6)

What are the pros of working at Credit Acceptance according to real employee reviews?

"Benefits are great" ((in 103 reviews)); "Work life balance is great" ((in 64 reviews)); "Good pay and can construct your own schedule" ((in 63 reviews)); "Very corporate but people are great." ((in 50 reviews)); "Team members are great and helpful." ((in 29 reviews))

What are the cons of working at Credit Acceptance according to real employee reviews?

"They will know a manager is a problem and let them contiue in their position." ((in 20 reviews)); "Upper management is also receptive to feedback and suggestions." ((in 12 reviews)); "Sometimes management showed favoritism to certain employees" ((in 7 reviews)); "limited opportunities to beat competition" ((in 6 reviews)); "Less growth opportunity." ((in 5 reviews))

What are employees saying about Credit Acceptance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Credit Acceptance layoffs and their outlook for job security at Credit Acceptance in 2026.

What Credit Acceptance locations have received the highest employee ratings?

Denver , Baltimore , Dallas , Tampa , Atlanta , Detroit , Las Vegas , New York , Los Angeles , Southfield

Credit Acceptance reviews

4.0

67% would recommend to a friend

(864 total reviews)

Vinayak Hegde

36% approve of CEO

67% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.4

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.7

Senior management

3.6

Career opportunities

Credit Acceptance has an employee rating of 4.0 out of 5 stars, based on 864 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Credit Acceptance employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

864 reviews

5.0

Nov 18, 2015

Not Just "Some Award"

-- select a state --

Recommend

CEO approval

Business Outlook

Pros

The company truly works hard to be a great place to work. Before I started with the company I remember thinking "that's nice that they have those awards, but I doubt it's really that great." I can now say I know that being a great workplace is a high priority for everyone in the company, not just to be on the list but to strive to continue improving and moving up. Random acts of kindness, work/life balance, family feel, great benefits, and a passion for hiring and retaining people with PRIDE are just the beginning of why I love coming to work everyday.

Cons

Honestly, the biggest complaints right now are around running out of certain flavored coffee creamer and where coat hooks are placed in the restrooms. If these are the problems we bring to our CEO, I think life is pretty good here!

1.0

Jun 13, 2018

Not Over 35

Market area manager

Recommend

CEO approval

Business Outlook

Pros

Competitive pay. Good benefits. Commissions are not capped. Interesting concept to commission payouts. In right market you can make a nice commission.

Cons

Middle management is stacked with millennials that do not want to manage anyone older than they are. Company has been pushing workers over 35 years of age and flooding new positions with employees in their late 20’s to early 30’s. The EEOC should take a look at some of the company’s hiring practices. Long-term employees have felt pushed out because of age.

5.0

Mar 12, 2018

Business Analyst

Business analyst

Recommend

CEO approval

Business Outlook

Pros

The Company really does care about its employees and reputation as a Great Place to Work. I will be honest and say I was skeptical about this claim, as I had worked for companies who hired me under the premise of being a "great place to work" that ended up falling short of the boast. During my interview process, I was careful to speak to everyone I came in contact with (security guard, people in the lobby and interviewers) and all maintained that they loved working at CA. Part of the onboarding required that I job shadow various departments and I found that EVERYONE I encountered loved working at Credit Acceptance and emphatically proclaimed it as a great place to work. Though I've only been here a few months so far, I can say that none of the red flags or warning signs that the great place to work claims were misleading have surfaced and I LOVE working here. I actually look forward to working on my various projects and interacting with my team. AND my boss is fantastic, and always asking if I need anything from him that would help me do a better job. Best decision I have made in a long time!

Cons

Rapid growth has resulted in new talent needing to get up to speed on processes, applications and company work flow.

Viewing 4 - 6 of 864 Reviews

Jobs at Credit Acceptance

Video & AI Content Creator

Senior People Business Partner