Pros
When I started at Credit Acceptance, I had never seen a company with so many amazing benefits. They offer 40 hours of PTO per year but allows you to go -40 if needed. They have EAP benefits that help with mental health, childcare, housing, etc. They have Great Place to Work activities such as home workouts with a leading instructor, or cooking classes. and after working there a while, I saw that the benefits were the ONLY thing keeping me at this company. The raises are also consistent. Yearly I believe. Schedule is flexible, just be sure you understand the attendance policy thoroughly.
Cons
As mentioned above, when I started, I thought the benefits were amazing until time passed, and it was evident that they do not value home life as much as they claim. *PTO/ They offer, basically, 80 hours of PTO per year but what they WONT offer is any sick time or emergency time for family needs. Heaven forbids an emergency happen with no PTO and you are on a FINAL WRITTEN WARNING with no strikes. You just go from never having attendance issues, to an emergency happening and you are on a final. The final usually last for 1 year. Now imagine having a bunch of kids, or family that you are responsible for. How can you guarantee within 1 year that nothing will happen? It's just very outrageous and doesn't speak to great place to work. If the benefits you offer in turn slaps your employees in the face when it REALLY matters, then it's not actually great benefits. The workload is outrageous and overbearing. When I first started we were very collections oriented, which helped drive how assertive we are with our customers. Being that Credit Acceptance is a high finance low credit company, and they do NOT offer much assistance to the customers at all such as deferments, emergency situations, etc. it makes it HARD to help these customers. You have customers who only have SSI for income, and we are collecting on those accounts, but it just doesn't make sense how they even have the loan in the first place. The only thing we have to leverage over customers is Repossession, but because a lot of their dealers have complaints about the conditions of the cars, they really don't care. They will call customers who are past due on their car notes by 1 day. So, this company doesn't offer any grace periods which in turn, has very irritate customers very frequently. Over 90% of your time will be spent on phones for inbound and outbound calls, and they encourage GPTW activities but don't go too frequently they might hold it against you (: The collection techniques are worrisome. They claim when you start that it isn't scripted, and you have room to collect in a way that works for you as long as you meet metrics and maintain quality.... But when you start Management starts homing in into every word, sentences and phrase you say and then every 3 months they can move the goal post by either increasing or decreasing the goal. Their metrics are also weird. Bilingual collectors and English collectors are in the same pool and work with same metrics, EVEN THOUGH, bilingual collectors can work with a whole pool of customers that English collectors can't. In turn, this causing unrealistic competitiveness within the company. Metrics are also manipulated and mostly inaccurate if there is time taken off. Which effects the workers who actually works their whole shift while CONSISTENTLY meeting metrics, not just meeting metrics when they take a ton of PTO for the month. The metrics are never accurate as far as putting in grunt work. Part time bilingual collectors can gross more than a fulltime English collector would. There is no growth at this company. Nothing is implemented where we can go higher than a collector. As a company, know that nobody goes to school or college to do collections fulltime. Open the door for more opportunities, since we are working with accounts financially... Implement some kind of financial education that CAN work people up toward their career goals. As a company they claim to "promote inside" first, but it's like pulling teeth to even get to apply to another department, and don't let your metrics fail... Let's say for example, one month you don't meet metrics because you are realizing collections isn't the department for you, but another department may be a BETTER fit... Say goodbye to the opportunity to go to another department that works better for your skill set because you didn't collect enough cash one month. I think this company thinks it's considering the greater good of most, but if the benfits were nonexistent I think most would dread this job.