Credit Acceptance reviews

4.0

67% would recommend to a friend

(864 total reviews)

Vinayak Hegde

36% approve of CEO

67% positive business outlook

Credit Acceptance has an employee rating of 4.0 out of 5 stars, based on 864 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Credit Acceptance employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

864 reviews
1.0
Oct 12, 2012
Recommend
CEO approval
Business Outlook

Pros

Great Benefits and excellent financial services for customers that really need auto financing.

Cons

Outdated management team that does not value it's sales force and uses books, like Good to Great, to pump up the sales staff. The DOS in southern Florida is an old car dog that runs his team like he used to run his car lot, which is now out of business. Severe lack of leadership in Florida. Once you stop enrolling new accounts your fired no matter how good you are.

2.0
Mar 10, 2024
Recommend
CEO approval
Business Outlook

Pros

Make own schedule. Benefits are strong.

Cons

Spent 5+ years in this role. Company began to micro manage and shove activities and busy work down our throats. Job lost any fun factor it had with all of the heat coming down from management. You will be micromanaged. Used to be so much freedom here, it has turned into a typical corporate regime. They do yearly wage reviews and normally give a slight bump in salary, but it's quickly followed by "now we expect you to do even more with our stale product and here is some added stress for you sprinkled in". They preach so much change is coming, yet, contract volume stayed roughly the same, even decreased a bit over my tenure. Company will never grow to where they say they are going unless they decide to pay dealers more money and adapt to current market conditions when they happen. It takes over a year for the simplest things to happen here. If you have a good DOS life is slightly easier, if not best of luck to you. LOTS of smoke and mirrors.

1.0
Aug 16, 2023

Extremely toxic culture

Recommend
CEO approval
Business Outlook

Pros

Pay and benefits are very good

Cons

The most toxic culture of any company I’ve worked in the last 20+ years. They sell new hires on a dream that is unrealistic. Any given day there are 30+ sales postings. CAC has extremely high turnover. Upper management is flat out terrible, they do not care about anything but metric and the bottom line. They really care about being on the top places to work. Management will ask people how they responded and tell employees that they can see the results so they will answer positively and protect their job. Then once it’s over it’s back to pips and firing

Viewing 19 - 21 of 864 Reviews

Glassdoor has 902 Credit Acceptance reviews submitted anonymously by Credit Acceptance employees. Read employee reviews and ratings on Glassdoor to decide if Credit Acceptance is right for you.