Crew Carwash reviews

4.7

95% would recommend to a friend

(973 total reviews)
avatar

Bill Dahm

94% approve of CEO

91% positive business outlook

Crew Carwash has an employee rating of 4.7 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Crew Carwash employee rating is 33% above average for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

973 reviews
4.0
Nov 17, 2025

Working at Crew

Recommend
CEO approval
Business Outlook

Pros

- Management team at my location is always very supportive, and helpful. - Having team meetings every period. Although they are really early in the morning, I really appreciate being able to communicate to everyone. They also provide a great time to check in with the team. - The company really does try their hardest to uphold their values. - Work shops, I appreciate how much they want their employees to succeed.

Cons

- Not every location has a stable team / management team. I just happened to get really lucky at my location. -Not being able to make friends as a manager. Yes you can hangout with other managers. The main priority is making sure there’s no favoritism. However that just leads to the managers playing favorites with other managers, and letting them get away with things. - I really wish we had a set schedule. I wouldn’t mind if there were criteria’s we had to hit. Like opening 1 day and also closing 1 day out of the week. One way they try to help with that is getting the schedule out early. However then you have to plan things really far in advance. - Know that time off requests are based on seniority. Also that there are restrictions on when you can take PTO and how much at a time.

avatar
Crew Carwash Response
6mo
Thank you for sharing your detailed feedback. We’re glad to hear that you’ve had a positive experience with your local management team and value the communication and support provided through team meetings and workshops. It’s great to know that our efforts to uphold company values and invest in employee success are making an impact. We also appreciate your candid input on areas for improvement, such as scheduling flexibility, PTO policies, and consistency across locations. These are important considerations, and your perspective helps us identify opportunities to create a more balanced and fair work environment. We understand how critical it is to maintain strong leadership and foster a culture of trust and accountability at every level. Your advice to future managers is spot on; organization, goal-setting, and being approachable are key to success. Thank you for taking the time to share your experience and insights.
4.0
Nov 12, 2025
Recommend
CEO approval
Business Outlook

Pros

There’s never a dull moment working at Crew. All projects are genuinely interesting and provide plenty of opportunities to learn and take ownership. The team is friendly, approachable, and willing to collaborate when challenges come up. Cross-department teamwork is often what keeps projects moving forward, and there’s a strong sense of wanting to do the right thing.

Cons

The workload can be overwhelming at times, with a steady backlog and limited internal resources to address it quickly. When staffing needs come up, the preference often leans toward suggesting bringing in third-party solutions rather than building up internal teams. While this provides short-term relief, it can make it harder to maintain consistency and internal expertise. Many employees seem to be stretched thin, which can affect quality and turnaround time.

avatar
Crew Carwash Response
6mo
Thank you for taking the time to share your feedback. We’re thrilled to hear that you find the work engaging and appreciate the collaborative spirit within our team. Creating an environment where employees feel empowered to learn, take ownership, and work together is a priority for us. We also recognize the concerns you’ve raised regarding workload and resource allocation. Balancing project demands with sustainable staffing is an ongoing focus, and your input reinforces the importance of continuing to invest in internal talent. We value the perspective that building strong internal teams helps maintain consistency and expertise, and we’re actively exploring ways to strengthen this approach. Your advice about investing in people who can grow with the company aligns with our long-term vision. Thank you for contributing to this dialogue and helping us improve.
1.0
Apr 5, 2025
Recommend
CEO approval
Business Outlook

Pros

I have had wonderful experiences with any team i worked with. The majority of team members are great people and I have made lifelong friendships.

Cons

Crew does not show that they care about their employees, at all. When I first started working at Crew, I absolutely loved my job. I would work over, pick up shifts, and worked harder than I had at any job. With that being said, the corporate office ended up making me want to leave. I did not get fired, but I have known numerous people who have been wrongfully terminated. They are late to change policies that are extremely outdated and keep their policies vague enough so that if they need to fire someone, they can. While team members are wrongfully terminated for nonexistent issues, they have swept scandals & inappropriate actions under the rug. While Crew expects complete loyalty to the company, they do not have any loyalty to you. They care more about keeping troublesome customers than the team that is being affected. I wish I could say I loved my time working here, but I realistically can’t. The corporate structure makes no sense and there is an extreme disconnect. Verbal abuse from customers is normal and allowed. At the end of the day, I don’t think it is a bad company to work at whatsoever, but if you expect respect, trust, or any loyalty, this is not the place to work.

avatar
Crew Carwash Response
1y
Thank you for your feedback. If you'd like to discuss more, please reach out to our leadership team.
Viewing 16 - 18 of 973 Reviews

Glassdoor has 992 Crew Carwash reviews submitted anonymously by Crew Carwash employees. Read employee reviews and ratings on Glassdoor to decide if Crew Carwash is right for you.