Crew Carwash reviews

4.7

95% would recommend to a friend

(973 total reviews)
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Bill Dahm

94% approve of CEO

91% positive business outlook

Crew Carwash has an employee rating of 4.7 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Crew Carwash employee rating is 33% above average for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

973 reviews
2.0
Oct 7, 2023

The ups and downs

Recommend
CEO approval
Business Outlook

Pros

• I definitely felt like some management truly cared about the associates and wanted the best for them • Great Pay • Very good hands on training, well explained

Cons

I’m a a current college student and left a job of 3 years to come to Crew after being referred by a friend and it was honestly the worst place I have ever worked. I am a pretty outgoing person so connecting with customers comes easy to me and I also tried to make friends and be kind to my fellow associates. However, management was so strict on so many things, even the size of my earrings and my hair tie. At the end of my time working there I felt like the second I walked onto the property they kept a list of what I had done wrong since I got there. They try to paint a picture of it being super fun and positive but after awhile of working there I got disillusioned to that and honestly did not feel valued at all as an employee and instead felt like a number. It feels like all they care about is sales and getting more money. If you don’t feel comfortable doing what feels like shoving information down peoples throats or the thought of promoting offers like a used car salesman, don’t work here. The pressure they put on you to sell and promote gets to be way too much and is honestly exhausting mentally and emotionally. The worst part for me was that they displayed the “leaderboard” on the wall which was printed out and they would highlight who was at the bottom and who was at the top, which is small but discouraging when everyone can see it. If you are at the bottom for too long the management will talk about you and probably meet with you which just puts more pressure on you. Not to mention the blatant favoritism that is shown by management as well.

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Crew Carwash Response
2y
Thank you for your honest feedback. It's unfortunate to hear that you didn't feel fully part of the team. We want all Team Members to feel part of the team and help you grow to your fullest potential. We hold ourselves to high standards and closely follow our Crew Image Guidelines. We do talk to quite a few customers throughout the day, and the expectation is to promote to each customer.
5.0
Sep 6, 2023

Crew Carwash-Westfield

Recommend
CEO approval
Business Outlook

Pros

Working at Crew has given me so much experience for the future, and I have made so many new friends here! I love being a team leader as well because I get to manage some parts of my shift, which I love to do!

Cons

The main con is that the management team gets moved around a lot. All that means is that I get really close to the managers, and then sometimes other locations may need to steal them for a longer period of time. Obviously it’s upsetting that this happens, but it is inevitable in a company like this. The reason it’s upsetting is good though…because I love the people I work with, so it’s sad to see them go!

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Crew Carwash Response
2y
We're so happy to know how much Crew has helped you prepare for the future and the friends you've made along the way! As we grow, management moves will occur so we can open new locations with proper management staffing. We also have a pipeline of managers to help backfill those positions. We appreciate all your feedback, especially on the training!
2.0
Apr 7, 2023
Recommend
CEO approval
Business Outlook

Pros

1. Fellow managers are great to work with! 2. Training system and classes are very structured. 3. Some decent benefits, not all are good but there are a few that are worth it.

Cons

1. Office staff at corporate office are idiots. None of them understand what it’s like to run a location. They often flaunt how much they get to do; office parties, ice cream days, free tickets to Colts/Pacers games. These benefits are not given to production level employees. In fact, if you were caught doing potlucks, you’d likely be getting a call why people aren’t taking care of customers. 2. Working weekends, working late. No balance for anyone who actually wants to spend time away from work. On closing nights you can expect to leave about 10-1030pm if you don’t have maintenance items, let alone if you have proper closing staff. 3. Working with high schoolers is ineffective. Your AD and other upper level management will blame your leadership and coaching skills when someone fails. 4. Micromanagement is found at every level of every process. Everything has to be run by someone and approved. You can’t make a decision without having to clear it with someone else. 5. Labor is drilled into everyone’s brain to be wary of. Each location makes millions in revenue yet labor has to be within a certain percentage compared to customers that it makes you run the exact amount of people needed. If something happens and you need more production workers, then you’re out of luck. If you use too much labor you get slapped on the wrist. 6. Nobody cares about the people anymore. Bill, Billy, Sally are all about the dollar amount. They will often throw a bone to the locations, ie polos during summer, etc to keep people happy. Push unlimited plans down everyone’s throat. If your location doesn’t do well on conversion rate then you get talked to about your leadership. 7. You get brainwashed that leaving is bad, other companies are terrible to work for, etc. Best thing someone can do is leave Crew for anywhere you have a passion for doing something.

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Crew Carwash Response
2y
Thank you for providing your feedback and experience. If you'd like to discuss this further, you may email us at will.stephan@crewcarwash.com
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Glassdoor has 992 Crew Carwash reviews submitted anonymously by Crew Carwash employees. Read employee reviews and ratings on Glassdoor to decide if Crew Carwash is right for you.