Crisis Services reviews

3.3

46% would recommend to a friend

(26 total reviews)

Jessica C. Pirro

66% approve of CEO

47% positive business outlook

Crisis Services has an employee rating of 3.3 out of 5 stars, based on 26 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Crisis Services employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Reviews by job title

26 reviews
2.0
Apr 15, 2022

Toxic work environment with poor management & out of touch administration

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent experience as someone entering crisis intervention, advocacy work, or mental health field for the first time.

Cons

Poor middle management, lack of transparency and complete unwillingness to accept any accountability for why great staff continue to leave. Lots of fluff talk about valuing employees, but little is done to actually show that’s true. Even with lower pay and excuses about funders and being a non-profit, they continue to pump money into administrative and non-client facing roles. Supervisors rarely assist with client work even with critical staffing levels but repeat things about “filling your cup” and “self care.” They nickel and dime everywhere they can, and push staff to the point of burn out to keep programs barely running, but then blame staff for low morale.

2.0
Sep 10, 2019
Recommend
CEO approval
Business Outlook

Pros

A lot of time off, good variety of experience in the mental health field.

Cons

Subject to mandatory overtime at any second. Required to complete up to 120 additional on call shifts per month. Management punishes those who speak up about concerns within the department. Days off don’t ever feel like a day off, due to additional texts asking you to come in because of short staffing. HIGH turn over, no one ever stays. A lot of negativity in the office. Hard work goes unnoticed and under appreciated. Missing out on countless events, personal life obligations due to being unable to take the time off you’re given because of short staffing. Responsible for sharing cases with all staff in the office. This also means sharing the backlash for mistakes you did not make. Management is often passive aggressive within their style. Management often leaves for the day and team is left to figure it out for themselves when short staffed. Often unable to take lunches or breaks due to how hectic the job can get. Location of the office in an unsafe area. Population you work with often times dangerous and aggressive.

2.0
May 6, 2019

Fantastic employees, sub-par management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The employees are a fantastic asset to this agency. Passionate about their work, eager to assist one another, and emphatic about maintaining a supportive environment for one another makes this work-environment tolerable. C-Level (CEO, COO, etc.) administrative staff are knowledgeable and passionate about their positions, ensuring smooth operation of the organization to the best of their abilities. Fantastic reputation and role within the community, Crisis Services is a cornerstone of crisis intervention and healing in the Erie County area.

Cons

Management- Everything is a problem but miraculously it never is a result of the management style of supervisors and directors. For one program in particular, supervisions and staff meetings seem to be vehicles to blame staff for the inabilities and shortcomings of the department of the agency. Seeking assistance about an issue or raising concern about personal well-being related to the work environment leads to interrogation of if the staff is wanting to quit or if it is because of other employees. Supervisors and management are difficult to trust and promote an us vs. them mentality. On-Call- If you are hired as part time staff, be prepared to work full time hours. If you are hired as full-time staff, be prepared to say goodbye to your family, friends, social life, and regular sleep schedule. There is no work life balance, there is just work. If you voice these concerns to supervisors, you will be met with a shrug and told that "you are the professional here" implying that this is your problem and your job to find a solution.

Viewing 1 - 3 of 26 Reviews

Glassdoor has 26 Crisis Services reviews submitted anonymously by Crisis Services employees. Read employee reviews and ratings on Glassdoor to decide if Crisis Services is right for you.