Crown Castle reviews

3.3

44% would recommend to a friend

(1,128 total reviews)
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Christian Hillabrant

42% approve of CEO

25% positive business outlook

Crown Castle has an employee rating of 3.3 out of 5 stars, based on 1,128 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Crown Castle employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Reviews by job title

1K reviews
2.0
Feb 22, 2017

Used to be a great company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Before the growth into small cell and especially fiber, Crown was a great company. One where good people were able to advance, upper management was great, work life balance was good and the pay was good. If you had a time machine, go back to 2011 or so and it was a great place.

Cons

After the growth, some departments boomed others had to do all of the new work with the same staff, new management is out of touch, nepotism, cronyism and favoritism is the order of the day.

2.0
Sep 9, 2023
Recommend
CEO approval
Business Outlook

Pros

Crown has some of the smartest and most talented and knowledgeable people in the industry that truly care about each other and the company. There was a sense of family at Crown that made work fun even on the busiest days. There was mutual respect and support of each other and a desire to always do what was right, and that's what made Crown so special and successful. You don't find this at other companies.

Cons

Change in leadership destroyed the company, its core values, and morale. There were 3 major reorganizations in 2 years, and a single minded focus on customers with no regard for the long-standing relationships with landlords or other aspects of the business that secured assets and created profit. Under this new direction, employees were instructed to put all work aside for all but one customer which ultimately angered other major customers and resulted in strained relationships, cancelled work, and lost revenue. The abuse of power and misguided direction was a major contributor to the recent layoff of at least 20% of the workforce along with the elimination of key departments within the company that seriously impacted lives. The EMT is deaf to major problems within the organization and does not seek out ways to improve or learn from the people who are in the trenches actually doing the work.

2.0
Aug 11, 2019
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule; freedom to take risks without being micromanaged; good medical benefits

Cons

Hard to promote if you aren't willing to move; directors won't backfill vacancies and employees get overwhelmed with work; dishonest information given during salary negotiations (being told you are being offered the most available when others hired the same month in the same position with the same experience were offered up to $4 more an hour; pay scales for each pay grade not available to employees; morale and attitude among employees has shifted to the point where people are not happy to come to work and are full of gossip and negative attitudes instead of the awesome, happy environment it used to be a few years ago

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Crown Castle Response
6y
Thank you for sharing your review. I'm glad that the flexibility we offer works for you, and that you're encouraged to take risks and innovate. I'd be interested to understand more of why you feel the culture has changed and how that's manifested itself. If you saw our CEO on the recent Company Conversation, you will have seen how important our culture and B3 values are are to him. We're also looking at how we can provide more in-depth answers to themes our teammates are raising - we should be able to share more on this soon on our intranet. Thank you again for your views. I'd really like to continue the conversation - you can find my details on our intranet by searching my job title. And if you don't want to do that, please keep engaging with the business via our intranet and Company Conversations.
Viewing 37 - 39 of 1,128 Reviews

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