Crown Castle reviews

3.2

43% would recommend to a friend

(1,129 total reviews)
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Christian Hillabrant

39% approve of CEO

25% positive business outlook

Crown Castle has an employee rating of 3.2 out of 5 stars, based on 1,129 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Crown Castle employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Reviews by job title

1K reviews
1.0
Aug 30, 2019

Would not recommend

Recommend
CEO approval
Business Outlook

Pros

The employees in most of the offices are great. I still talk to many people I worked with at Crown, and most of them are hardworking, knowledgeable, fun, and great to interact with in the day to day grind. The health benefits were great, compensation could be good depending on your role and team.

Cons

Leadership- There are some good managers to be found throughout the organization and you can sniff them out pretty easily, but overall there is a void of leadership within Crown Castle. It is evident that the sub-par leadership is not confined to one area, team, or group. It is an issue across the organization. Read the reviews on this site, they are more honest than the employee survey. It is also not surprising to see the leadership attempt to cover up the negative reviews with the positive ones. Communication- Leadership at Crown Castle SAYS the right things (or says nothing at all), but it is in their actions, or lack thereof, where you see the truth. The B3’s are talked up from management, but the actions behind them are lacking. Growth/Advancement- this is a “Who you know” culture. I personally have seen multiple roles filled by people with limited background for said role, while those with a proven track record of success are passed over for irrelevant reasons. Diversity- there isn’t much. Training- It is a sink or swim environment…or maybe float in a group with people that can help keep your head above water, hoping someone in a leadership role does not push you under. Culture – I sought out Crown Castle as a place to work when I started there. It was known as a great place to work and have a career. Somewhere you wanted to be. At this point the line to get out is longer than the line to get in. Many people have begun to leave, or left, and leadership will say it is because they “are not on board with change” . Many of these people (of which I am one) are more comfortable changing their entire employment than staying in an environment and culture that has become increasingly toxic and stressful. They are fine with change, it is poor leadership, lack of vision, and lack of support that they were looking to leave.

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Crown Castle Response
6y
Thank you for sharing your view and I wish you every success in your new role. I appreciate you taking the time to write such a thoughtful and detailed review. Feedback like this is taken seriously, and we look to use it to improve key aspects of our business. One example of this is learning and development (which you highlighted). Feedback on the desire for more comprehensive learning opportunities led to our announcement earlier this year that we were going to invest in building out a new approach that will better meet the needs of our teammates.
5.0
Aug 29, 2019

Great place to work

Recommend
CEO approval
Business Outlook

Pros

Crown Castle cares about its people, treats them well and invests in them as a key asset to the company. Benefits are top-notch; 401k match is unmatched by any company I know of. The company has tremendous finances and a great opportunity to create value with the telecommunication infrastructure assets it owns.

Cons

It can be hard to disconnect.

5.0
Aug 29, 2019
Recommend
CEO approval
Business Outlook

Pros

Great Company that really believes in empowering employees at all levels to drive change, think like an owner, be accountable and be real.

Cons

Growing fast with lots of change so if you don't embrace change or it scares you look elsewhere.

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Crown Castle Response
6y
We sincerely appreciate you taking the time to provide some feedback! We strive to make our B3s the center of all that we do, so we're glad you feel empowered and trusted in the work that you do. This is a period of fast growth, and we believe in the work we're doing to drive the digital transformation. We're thankful for all of our teammates who are making that possible. You can always leave us more feedback on our Intranet homepage or during one of our quarterly Company Conversations.
Viewing 817 - 819 of 1,129 Reviews

Glassdoor has 1,384 Crown Castle reviews submitted anonymously by Crown Castle employees. Read employee reviews and ratings on Glassdoor to decide if Crown Castle is right for you.