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      Crown Castle

      Engaged Employer

      Crown Castle reviews

      3.2

      43% would recommend to a friend

      (1,129 total reviews)
      avatar

      Christian Hillabrant

      39% approve of CEO

      25% positive business outlook

      Ratings by demographic groups

      Crown Castle has an employee rating of 3.2 out of 5 stars, based on 1,129 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Crown Castle employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

      Reviews by job title

      1K reviews
      5.0
      Aug 29, 2019

      Great culture and assets

      Head of sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      CCI is well capitalized and financially stable. They are willing to back up sellers with investment in customers. Promises to clients are fulfilled by operations and construction. Pay is very competitive. The B3 values set a great tone for company culture.

      Cons

      Still some growing pains, such as systems infrastructure, but these are being addressed. Learning curve for sales has been longer than in other companies.

      avatar
      Crown Castle Response
      6y
      Thank you for taking the time to leave us a review! Our B3s are the foundation for everything we do, and we appreciate you see that exemplified in our investments, commitments, and the way we value our teammates. We'd love to hear your suggestions as to how we can help the learning curve in your team. Please leave us feedback through our Intranet page or during one of our Company Conversations. We're listening, and we hear you!
      5.0
      Aug 27, 2019

      Program Manager

      Program manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Culture, Opportunity for Growth, Customer Relationships, Leadership Team, Compensation and Benefits... This is a great company with many great leaders who truly care about their staff. Yes, we have grown and yes our culture has adapted and evolved through that growth. We had to adapt and grow to survive. This is especially true for publicly traded companies in a fiercely competitive sector like our own. Those who would wish to retain unnecessary and lavish meetings and over staffed teams should consider this would eventually lead to mass lay offs as it was unsustainable. I applaud the EMT for making the tough decisions and ensuring we evolve to meet our growth commitments. As a tenured employee who has worked hard to grow my career at Crown Castle, I genuinely thank Jay and the team.

      Cons

      I love this company but like any company there are areas improvement: I do wish we were more progressive about remote working flexibility. The policy was just updated and it was disappointing to not see more progression here. Allowing people more flexibility here (maybe a day or two a week at max) would increase moral and alleviate stress both at work and at home. Also, I was disappointed in the way the AI was changed. Not necessarily in the alignment towards company goals with shareholder experience. But, more with the fact that a cap was put on the AI. If we are aligning to our shareholder experience, why cap the AI? Our shareholders do not have caps! Let’s dream bigger. This may also increase motivation of the staff! Lastly, it wasn’t cool to adjust the managers AI calculations after the year had already been completed. This did not align with our Be Real B3. It’s perfectly fine to make changes, just give people more of a heads up than after the year is already completed and weeks before it was supposed to be paid. This was our worst miss in my time with the company.

      avatar
      Crown Castle Response
      6y
      Thanks for the feedback. You raise some great points that we will use to be better in future. Keep the feedback coming! It's what drives us to improve.
      5.0
      Aug 27, 2019

      Be prepared for Growth and Challenge

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      First, see "Cons"; they are each also "Pros" that offer employees strong financial rewards, career opportunities, and a strong team dynamic. You will be challenged to understand how we create shareholder value. You will be challenged to make decisions that drive customer satisfaction. You will be challenged to develop yourself. You have a platform offering 100% professional satisfaction, I personally couldn't and wouldn't ask for more from an employer.

      Cons

      *CCI is a publicly traded company; that environment isn't for everyone. *To realize all career advancement opportunities, you should be willing to relocate at some point in your time at Crown Castle. Relocation isn't a requirement, but certainly makes it easier to advance. *Collaboration can be tough. We are interdependent and need to constantly communicate to be successful. Again, it's not for everyone.

      avatar
      Crown Castle Response
      6y
      We appreciate you taking the time to leave us your thoughts! Like you said, we are a company that values and believes in collaboration, development, and continual learning. Thanks for being real and talking about the ways we challenge our teammates to continue their learning and development. You can leave us more feedback during one of our Company Conversations or through our Intranet.
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      ReviewsCrown Castle reviews

      Glassdoor has 1,384 Crown Castle reviews submitted anonymously by Crown Castle employees. Read employee reviews and ratings on Glassdoor to decide if Crown Castle is right for you.