Crown Castle reviews

3.2

43% would recommend to a friend

(1,129 total reviews)
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Christian Hillabrant

39% approve of CEO

25% positive business outlook

Crown Castle has an employee rating of 3.2 out of 5 stars, based on 1,129 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Crown Castle employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Reviews by job title

1K reviews
2.0
May 10, 2019
Recommend
CEO approval
Business Outlook

Pros

Benefits are ok, PTO is great, and they pay well.

Cons

Crown Castle used to care about their employees, you used to get promoted based off of what you know and how hard you work rather than who you know. Seniored employees are opting to retire early or leave because as long as you are friends with upper management or suck up to upper management, they will move you into management jobs whether you are qualified or not. I see so many qualified people that are being looked over and lied to because upper management already has someone in mind for positions that they are not qualified for. The advice to get ahead is to become friends with Directors and higher ups- MidWest Area is Well known for doing this . The company keeps taking away the reasons why people loved Crown to begin with. The bonus structure changed and not to our benefit, budget cuts makes the company no longer a work hard play hard meaning there are no rewards to your long days anymore. It used to be if you had an exceeds you would get a pay raise and be able to top out your bonus, they no longer do this and wonder why they score low on “ pay for performance” questions on the employee survey. You used to never hear of people wanting to leave or look elsewhere for employment and it’s way more common now than ever. They will not budge on working remotely although they are a telecommunications company. The office politics are just not worth it. To save money they are enforcing a do more with less structure meaning, they aren’t in a hiring freeze but you must really be struggling in order for them to backfill a position. Since they started doing this, there has been minimal movement in the company so when someone is just moved into a position without opening a job requisition, it’s noticeable. There is just not a lot of legitimate opportunities anymore.

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Crown Castle Response
7y
Thank you for writing such a detailed review with suggestions for ways we can improve. We’re proud of our benefits package, which includes good healthcare, competitive PTO, and a number of other market-leading benefits, but we’re always looking at how we can improve them. We do cover families with our health insurance to the same level as our employees. But you’re right that we don’t offer permanent work-from-home across the company. This is because we believe we’re better when we’re physically together with other employees whenever possible – that’s an important part of our culture. Thanks for your suggestion on exit interviews – it’s something we’re looking at the possibility of introducing. If you have questions on any of our benefits, our Your Connection team is there to help. You can find their contact details on our intranet home page.
3.0
May 8, 2019

What a difference a bad manager can make!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Casual work environment, competitive pay, good benefits, and amazing coworkers.

Cons

Management change a few years ago totally changed the environment of the office. She was inconsistent, inaccessible and played favorites to a great extent. Very difficult to keep up morale under her “leadership”. Those who work(ed) under her management knew she would not have your back if something went wrong. Completely out for herself with little regard for others.

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Crown Castle Response
7y
Thanks for your feedback. We also believe that our coworkers are amazing! At the same time though, you’re also correct that (like anywhere) great management is key to your work experience. That’s why we’re investing this year in our ‘Leading at Crown Castle’ learning program. It’s just one way we’re looking to help people be better leaders. Your suggestion to have leadership spend more time in the offices day-to-day is a great one that we’ll be happy to raise. We want to ensure our anonymous employee survey is an honest assessment of our business, and we don’t want anyone to feel that they’re being pressured into answering in a way that doesn’t truly reflect how they feel. If that happens, it’s important to raise the issue, either with more senior leaders, or alternatively, using our Alertline tool, which you can find on the intranet home page.
4.0
May 8, 2019

Optimistic

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Total benefit package, working parent flexibility, company trending with technological advances so we stay ahead of the curve and lead in the nation to support the revolution of 5g.

Cons

Among the employees, not leadership, it feels as if we have lost our footing with culture and priorities. Culture is dependent on everyone upholding our standards but through the multiple acquisitions the message doesn't seem to have translated well.

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Crown Castle Response
7y
Open and honest feedback is a key part of our culture, so we appreciate you sharing your views. We believe we have good benefits and are always reviewing them to ensure they work for people, whatever their needs. Our culture, focused on our B3 values, is key to our business success and our employee experience. This was reinforced recently by our CEO at the last Company Conversation, and is something we all need to continue to steward. We appreciate your advice to management, and we believe that business success and a great employee experience are not mutually exclusive. In fact, we think that a great experience for teammates helps drive our business’s success, which teammates then also share in through annual incentives and our 401(k) plan.
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Glassdoor has 1,384 Crown Castle reviews submitted anonymously by Crown Castle employees. Read employee reviews and ratings on Glassdoor to decide if Crown Castle is right for you.