Crown Castle reviews

3.3

44% would recommend to a friend

(1,128 total reviews)
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Christian Hillabrant

42% approve of CEO

25% positive business outlook

Crown Castle has an employee rating of 3.3 out of 5 stars, based on 1,128 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Crown Castle employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Reviews by job title

1K reviews
1.0
Oct 14, 2019

Not enough people from failed Google projects

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Used to be an excellent place to work

Cons

Crown Castle entered the Fiber industry with a billion dollar bet. It was shortsighted and sent the company from great, to just toxic almost over night. New hires from Google and other fiber companies have tailspun a once good company into a civil war: Fiber vs Every other department. Now, the Fiber management team is not only experts in Fiber, they mettle in every other departments business. Which by the way, Fiber and Small are not profitable nor are they going to be.

2.0
Jul 23, 2019
Recommend
CEO approval
Business Outlook

Pros

Amazing benefits. Flexibility with hours and working from home when necessary. So much potential to be a modern, fun, enjoyable company to work for.

Cons

Lack of organization, everyone is numbers driven, not so much focused on the needs of their employees. The good old boys club, upper management promoting and hiring who they want, lack of internal promotions. No room for growth. Salary for Project Coordinators. Upper management isn’t flexible to change and growth in order to maintain a modern and fresh culture that’s necessary for employee retention. They just care about hitting the numbers so they can get their fat paychecks and bonuses. (They’ve literally made comments about us working hard to get them lots of money)

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Crown Castle Response
6y
Thanks for the review. I'm glad you feel we offer great benefits and that our approach to flexible working suits your needs. We want everyone to have a great leader, and to be able to share their opinions openly. That's why 'Be Real' is one of our B3 values. We also want everyone to understand and be focused on delivering on the financial commitments of the business. That's because we know that the success of the company allows us to continue to invest in our employees - from our annual bonus, to our recent investment in learning and development. I'd be interested to understand your views in more detail, and you're welcome to contact me in confidence by email (look up my role title in the directory). Alternatively, you can continue to share your thoughts via our intranet or regular Company Conversations.
2.0
May 8, 2018

Management is lacking in the East

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people that work with you on a day to day basis. They were the reason I stayed as long as I did. PMs, CMs, RESs, Sales’, TSAs, and management in assets is solid. Asset Managers and the director of assets in the East are not only true leaders but they are also good people that care about their direct reports. Real Estate Acquistion (REA) is also a great place to work, you will never work in the East area again as the East operates in a vacuum from the rest of Crown and you are considered a “traitor” if you go work for another area or REA. Not to discourage you from taking that role, if you are lucky enough to get into REA that is based out of Houston grab that position and never let go.

Cons

The rest of the departments once you get over a level 6 the talent is truly lacking. Some of the directors, one in particular is one of the most oppressive human beings I have encountered. He belittled and mocked employees as a “joke” on a regular basis. I am not sure how promotions of people like that are continuing and I can only assume that it is coming from the top in the area. He is not the only one though, it would be quicker to list the director deserving of her position who is both fair and respectful with her employees. Though there is only so much she can do when surrounded by unethical peers. Employees are terrified to speak out. Surveys are given but no one believes them to be anonymous. Dishonesty on the surveys is the only option as many believe they will be fired if they speak out. I would like to mirror the review that stated that the management particularly in the East needs to be re-evaluated, Crown lost so many good employees because they have lazy and unethical management running rampant. When upper management has nicknames like the Queen of Hearts, Hitler, and Mussolini there is a real problem. Any company should be embarrassed and horrified at those comparisons of just one in upper management, but three, it is shameful.

Viewing 10 - 12 of 1,128 Reviews

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