Crown Castle reviews

3.3

44% would recommend to a friend

(1,128 total reviews)
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Christian Hillabrant

42% approve of CEO

25% positive business outlook

Crown Castle has an employee rating of 3.3 out of 5 stars, based on 1,128 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Crown Castle employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Reviews by job title

1K reviews
1.0
Sep 3, 2016
Recommend
CEO approval
Business Outlook

Pros

Some of the most outwardly nice people I've known to work with. Clean office. Plenty of leftovers to pick through once all of the real employees get to eat.

Cons

I worked here as a contractor. Anyone who has worked here will likely immediately know what I'm about to start talking about, due to how prevalent the issues are. When I first started at crown castle, as a contractor, the stock price was around $76. Now it is around $96. My purpose of stating this is not to take credit for their performance. It is to illustrate that is a company doing very well financially. Their net profit margin this year is nearly 9%. I could list more metrics, but let me save you the time and tell you that they are very good. Because of this, or maybe despite this, they have very good benefits for their REGULAR employees. For example, I overheard my colleagues complaining about having a deductible on their insurance this year. Departments have a yearly trip that they take where they spend a week elsewhere in the country and have work parties. The group I was associated with had one such week long party where the rooms at this place ran over $300 a night. They have fairly regular employer paid lunches. Generous holidays. Go look at their benefits yourself, you will be impressed. I was, anyway. However, since I was a contractor, I got none of them. No paid time off. No sick time. No holidays. When the regulars get an early day, what do the contractors get? They can leave if they want, but they have to make the time up. What if the office is flooded for two days and the contractors are explicitly told not to come to work, what happens? They don't get paid. What about the smaller stuff? Well, when the regulars get lunch, the contractors are told they have to eat AFTER everyone else. I've never in my life had anyone tell me anything like that. When they have their little non yearly office parties, the contractors get told that they can't attend. Monthly morning tea? Sorry. So, one might think then that it's all the more motivation to become a regular employee for this company with its great benefits. That may work for some. But in my experience and that of others, there are opportunites only for some. Consider a scenario--two employees start at the same time. One a young man, one a young woman. How weird would be if all of these 40+ year old managers introduced themselves to one and ignored the other? That's what happened to me. The managers were male the new employee was a female. These entry level jobs that contractors could aspire to, they're either set aside for nepotism or set aside for a particular gender. I was always told that nepotism was bad, but until I sat and heard a woman talking about how her husband directly got her brother a job, I didn't have cause to believe it. The way some landlord customers are treated are pretty abhorrent, too. I won't get into that, though.

1.0
Nov 1, 2023

1,300 people being laid off

Recommend
CEO approval
Business Outlook

Pros

There are/were great people here

Cons

Dear Jay Brown, I am writing to you today as one of the 1,300 employees who will be displaced by the recent decision to close the Canonsburg office and move to Houston. I am deeply disappointed and confused by this decision, and I am struggling to understand how it is aligned with the company's values. The average household size in America is 3. This means that your decision will not only disrupt the lives of 1,300 people, but also the lives of their spouses, children, and other family members. That's a total of nearly 3,900 people who will be affected by this decision. I understand that businesses need to make difficult decisions in order to remain competitive. However, I believe that this decision is unnecessary and harmful to both the company, its employees, and their families. How will this decision affect our customers? The Canonsburg office is home to many of the company's most experienced and knowledgeable employees. These are the people who are responsible for designing, building, and maintaining our wireless networks. Moving these employees to Houston will inevitably lead to disruptions in our services. How will this decision affect our employees? Moving to Houston will be a major disruption for many of our employees. Many of them have families and homes in Canonsburg. They will have to make the difficult decision of whether to relocate their families or find new jobs. Even for those who are able to relocate, the move will be expensive and stressful. The offer you provided for relocation assistance in your email on Friday feels disingenuous, because it doesn’t factor in the full cost of the move financially and emotionally. Those 1,300 people will have to find new homes, schools for their children, and new jobs for their spouses. How does this decision align with our company values? One of our company values is "People matter." I believe that this decision shows a lack of respect for our employees and their families. Another of our company values is "Us together is better." I believe that this decision will divide our company rather than bring them together and will make it more difficult for us to work together effectively. Finally, one of our company values is "Doing the right thing, always." I believe that this decision is wrong. It is wrong for our shareholders, it is wrong for our customers, it is wrong for our employees, and it is wrong for our communities. I urge you to reconsider your decision to close the Canonsburg office. I believe that this decision is unnecessary and harmful to both the company and its employees. Sincerely, A Concerned Employee P.S. I would like to remind you of the following: "Do to others as you would have them do to you." (Matthew 7:12) I believe that this decision violates the spirit of this verse. It is not fair to put your employees through this unnecessary disruption to their lives. I hope that you will take this to heart and reconsider your decision.

2.0
Jul 29, 2023
Recommend
CEO approval
Business Outlook

Pros

The company it used to be and the business model it was before getting too far leveraged in small/fiber assets that were overvalued and have underperformed

Cons

900 employees will lose their job and not a single VP or EMT member will be held accountable for this disaster.

Viewing 25 - 27 of 1,128 Reviews

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