Crown Castle reviews

3.3

44% would recommend to a friend

(1,128 total reviews)
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Christian Hillabrant

42% approve of CEO

25% positive business outlook

Crown Castle has an employee rating of 3.3 out of 5 stars, based on 1,128 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Crown Castle employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Reviews by job title

1K reviews
1.0
Dec 13, 2020

Words of Advice

Recommend
CEO approval
Business Outlook

Pros

Well, the only pros are decent pay, remote work option (due 100% to pandemic only), and health benefits.

Cons

Let’s start with the first issue...In all the years I worked for Crown, management has always been a problem. I never felt supported by managers. They focused more on keeping their head above water or following the status quo of bullying and dismissiveness than actually being true leaders. A true sign of poor management from the top down. Second, and by far the most important, serious lack of racial diversity and inclusion at PM, management, and director levels. To think diversity is reflective of people at the bottom of the food chain is short sided and a ridiculous response to a valid question asked year after year of what Crown plans to do about its diversity issues. It’s difficult to want to work hard for a company where you don’t see yourself represented. It reminds you that no matter how hard you work, you’ll never get ahead. Donating money to an organization doesn’t exempt you from the lack of development in your own backyard. It’s a lazy effort to throw money at something you’re complicit in every day. Third, constant re-organization used as a corporate tactic of laying off employees to add “shareholder value”. Typical corporate rhetoric that completely alienates the employees who are the only reason your company HAS value.

3.0
May 5, 2020

Used to Love it

Recommend
CEO approval
Business Outlook

Pros

Great pay, benefits and the "golden handcuffs"

Cons

There is far too much shifting in the company with constant reorgs that make no sense and aggressive initiatives that put the cart before the horse. You can't go to management because they have a tendency to retaliate by excluding you from growth and opportunities. There are also far too many politics and in the end it is the same people making the same bad decisions.

2.0
Jun 16, 2019

Not What I Signed Up For

Recommend
CEO approval
Business Outlook

Pros

The obvious; Pay and benefits.

Cons

Work life balance is non existent post acquisition. Increasing work load but no new team members being added to service delivery PM group. No one cares about concerns and issues present within the work environment. Management values are not in alignment with Crown Castle. Bringing in revenue is more important than the health and well-being of employees. No consistent training or support from management.

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Crown Castle Response
7y
We appreciate you taking time to share feedback. We’re disappointed about your feelings on work / life balance. It’s something we believe in and do everything possible to help people maintain a healthy balance, as the well-being of our people is paramount. We’d encourage you to raise this with your leader or senior leader. We also have our AlertLine available on our intranet home page that you can use to share any concerns that you feel unable to talk to your leader about. On training, we know there’s more we can do to deliver a consistently high-quality experience, and we’re investing significantly in our learning approach at the moment. Thanks again for sharing your views and helping us improve the experience of working at Crown.
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Glassdoor has 1,383 Crown Castle reviews submitted anonymously by Crown Castle employees. Read employee reviews and ratings on Glassdoor to decide if Crown Castle is right for you.