Is Cub Foods a good company to work for as a Customer Service Manager (CSM)?

Customer Service Manager (CSM) professionals working at Cub Foods have rated their employer with 3.8 out of 5 stars in 16 Glassdoor reviews. This is a higher than average score with the overall rating of Cub Foods employees being 3.1 out of 5 stars. Search open Customer Service Manager (CSM) Jobs at Cub Foods now and start preparing for your job interview by browsing frequently asked Customer Service Manager (CSM) interview questions at Cub Foods .

Does Cub Foods pay Customer Service Manager (CSM) employees well?

Customer Service Manager (CSM) professionals rate their compensation and benefits at Cub Foods with 2.1 out of 5 stars based on 16 anonymously submitted employee reviews. This is 38.5% worse than the company average rating for salary and benefits. Find out more about Customer Service Manager (CSM) salaries at Cub Foods.

How happy are Customer Service Manager (CSM) professionals working at Cub Foods?

41% of Customer Service Manager (CSM) employees at Cub Foods would recommend their employer to a friend. This rating has decreased by 6% in the past 12 months. Customer Service Manager (CSM) professionals have also rated Cub Foods with a 3.1 rating for work-life-balance, 3.1 rating for diversity and inclusion, 2.2 rating for culture and values and 2.2 rating for career opportunities.

What are the top reviewed jobs at Cub Foods?

Cashier (116) , Front End Cashier (26) , Deli Clerk (22) , Pharmacy Technician (15) , Sales Associate/Cashier (15) , Customer Service Manager (CSM) (14) , Department Manager (11) , Deli Associate (10) , Stocker (10) , Assistant Store Director (9) , Clean Team (9) , Customer Service Manager (9) , Grocery Stocker (9) , Produce Manager (9) , Assistant Manager (7)

What are the pros of working at Cub Foods according to real employee reviews?

"Pay is good I guess" ((in 59 reviews)); "Pay scale is nice and the people who work with me a good people for the most part." ((in 46 reviews)); "Nice coworkers and there is always something to do" ((in 42 reviews)); "Flexible hours and having different areas to work in throughout the store" ((in 27 reviews)); "Cub offers leniency on attendance standards and offers flexible scheduling for those that have seniority." ((in 23 reviews))

What are the cons of working at Cub Foods according to real employee reviews?

"Sometimes the management is bad and the managers don't care about the other employees at all." ((in 27 reviews)); "Upper management doesn't care about department management" ((in 22 reviews)); "No training" ((in 12 reviews)); "Not able to ask for any time off" ((in 9 reviews)); "Poor communication" ((in 7 reviews))

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Cub Foods

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Cub Foods Customer Service Manager (CSM) reviews

3.8

41% would recommend to a friend

(16 total reviews)

Mike Stigers

38% approve of CEO

39% positive business outlook

Ratings by category

3.1

Diversity & inclusion

3.1

Work/Life balance

2.2

Culture & values

2.2

Senior management

2.2

Career opportunities

2.1

Compensation and benefits

Customer Service Manager (CSM) employees have rated Cub Foods with 3.8 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have a good working experience there. Cub Foods is rated in line with the average (within 1 standard deviation) by Customer Service Manager (CSM) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

16 reviews

5.0

Nov 8, 2021

Slightly hectic, but good store managers and friendly coworkers

Customer service manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Friendly coworkers, the majority of the in store managers were very nice (2 bad managers out of 20+ worked with), pay increases come at a decent rate.

Cons

Often short staffed, scheduling can sometimes be hectic, weekends are usually your workdays because they're the busiest.

4.0

Sep 6, 2021

Not the Worst

Customer service manager (csm)

Recommend

CEO approval

Business Outlook

Pros

- Benefits - Flexible Scheduling - Raise Evaluation Every 6 Months

Cons

- Lack of Trans Protections / Accommodations [ misgendering, deadnaming ] - Often Understaffed in Front End Departments - Frontloading Shifts for 6+ Days in a Row Prior to and Following Vacations

3.0

Aug 24, 2021

its a nice place to work

Customer service manager (csm)

Recommend

CEO approval

Business Outlook

Pros

friendly people shop there its a fun place to work.

Cons

not enough hours for everyone

Viewing 10 - 12 of 16 Reviews

Jobs at Cub Foods

Part Time Overnight Cashier

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Cub Foods reviews Cub Foods Customer Service Manager (CSM) reviews

Cub Foods

Cub Foods Customer Service Manager (CSM) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Slightly hectic, but good store managers and friendly coworkers

Not the Worst

its a nice place to work

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