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CubeSmart Self Storage

Engaged Employer

CubeSmart Self Storage reviews

3.0

38% would recommend to a friend

(740 total reviews)
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Christopher P. Marr

61% approve of CEO

48% positive business outlook

CubeSmart Self Storage has an employee rating of 3.0 out of 5 stars, based on 740 company reviews on Glassdoor which indicates that most employees have an average working experience there. The CubeSmart Self Storage employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.6 stars).

Reviews by job title

740 reviews
5.0
May 29, 2013

An Excellent Opportunity for Personal & Professional Growth

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

• Pay is among the highest in the self-storage industry with annual increases. • PTO and Health Benefits are among best offered anywhere • Complete and clear onboard training programs and excellent progressive training programs available • Expectations are clearly described in policy and procedure • Great Employee Recognition Programs in place for achievers • Success or failure is entirely self-formed

Cons

• Compared to how well CubeSmart performs in the national market, annual increases in the field are extremely nominal. • Bonuses & incentives in the field (where the selling & service occurs) are a pint-sized end result of a trickle down through a very large funnel. • Field employees are asked to participate in Surveys and Leader Assessments, but never hear results or see changes where they are needed.

1.0
May 21, 2013
Recommend
CEO approval
Business Outlook

Pros

At least you have a job...

Cons

- Management seems clueless as to how to run a call center effectively and keep up morale. - Sales and Customer Service personnel are essentially working against eachother. - No career growth potential what-so-ever (Nepotism in EVERYWHERE - all former QVC layoffs) - Inconsistent bonuses based on reviews subject to the temperment of your manager. - Assinine sales process involves tracking non-sales (hang-ups and wrong numbers) that hurt your bonuses and rating percentage. - Employees now being forced to randomly swap days off in favor of working days where higher call volume is evident = more workload for same pay and no option for overtime. If the day switch criteria won't work for you, you're threatened to be reported to HR.

Viewing 724 - 726 of 740 Reviews

Glassdoor has 757 CubeSmart Self Storage reviews submitted anonymously by CubeSmart Self Storage employees. Read employee reviews and ratings on Glassdoor to decide if CubeSmart Self Storage is right for you.