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      CubeSmart Self Storage

      Engaged Employer

      CubeSmart Self Storage reviews

      3.0

      38% would recommend to a friend

      (740 total reviews)
      avatar

      Christopher P. Marr

      61% approve of CEO

      48% positive business outlook

      Ratings by demographic groups

      CubeSmart Self Storage has an employee rating of 3.0 out of 5 stars, based on 740 company reviews on Glassdoor which indicates that most employees have an average working experience there. The CubeSmart Self Storage employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.6 stars).

      Reviews by job title

      740 reviews
      2.0
      May 28, 2020

      Used to be good

      Information technology
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Free bagel fridays, -occasional fun team building events/baggo tournaments -Was able to briefly see a great company before the old CIO left and corporate culture turned toxic

      Cons

      Upon the previous CIO leaving, management told us that we were a "good, not great" group encouraging us to do our best. I feel that they've only went downhill from "good": -Incompetent IT leadership, upper-level in particular comes off as clique-y and manipulative. Often pretends to be friendly with people and listen to concerns that end up ignored. If confronted on this, they will act like you just misunderstood the situation. this happened frequently. -People who have been there for years are slowly being pushed out and replaced with drones who can spout enough buzzwords to impress those who don't know any better, but with weak hard skills. A lot of good former employees would still be there today if corporate culture didn't change to support the toxic people. -Too much focus on hiring management positions rather than skilled workers. some of the skilled workers who are hired are not vetted well (due to hiring managers not having the technical skill to accurately assess a candidate's knowledge/performance) -Opportunities for advancement are few and far between (at least in IT), unless you apply for a management position. Even then, outside hires seem to be preferred first.

      1.0
      Sep 6, 2016

      Manager

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are none. They just try to make u think there are.

      Cons

      This company is always talking about opportunity, that couldn't be further from the truth. I'm requested to go well beyond the call of duty and have done so on a more than regular basis. I have been with this company 3 years. To hire new people in at better pay than the folks who have been there for years is a slap in the face, when Im struggling from paycheck to paycheck to make ends meet. The bonus structure is a joke. And the training isn't really training. Wow culture is a tactful disguise for Cubesmart's deceiving play on words with customers and apparently employees. Upper management appears to be some secret ivy league club that one needs to be initiated into. Oh yeah sure, we get holiday pay, BUT TO COMPENSATE AND KEEP YOUR POCKETS FAT YOU MAKE US TAKE AN EXTRA DAY OFF TO NOT GET OVERTIME!!! I've had it with this company there is no light at the end of this tunnel. I mean it's not like they care right, they'll just hire someone who knows nothing and pay them more money anyway, signed. CURRENT DISGRUNTLED EMPLOYEE

      4.0
      Apr 23, 2016

      It's mostly a good place

      General manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is a certain amount of autonomy in the stores, so it's an ideal job for self motivated individuals. You can make a difference by simply caring about the property and your customers and being willing to commit to giving 100% when working. It's interesting and varied, no two days are the same. There is a good blend of office and outside work, so it doesn't get boring. The customers are an interesting mix and it's nice to be able to improve someone's day with such a simple service. For the most part, the coworkers are helpful and caring, and fun to work with. Paid vacation, sick time. Company match 401K. Some properties have onsite apartments. Uniform is comfortable, 5 shirts provided annually. The "free" apartment is by far the best perk of this job, although it is really earned with after hours work and dealing with customers at your door after business hours.

      Cons

      Inconsistency, lack of communication, and low pay/ only so-so benefits for amount of work required The district managers are not all on the same page, even though this supposedly has been addressed. Changes are made and not communicated, and everyone is just supposed to know. Not all employees are treated the same. Some people can be chronically late, spend the day chatting on cell phones, or doing their nails and are paid more(!) than someone who is dedicated, punctual, and spends the day cleaning, renting, fielding complaints, and making collection calls. Some employees can be constantly rude to customers and coworkers alike, even calling people offensive names, with no fear of reprisal. Complaints about this do little good (except to be called a negative person), as this company seems afraid to address personnel issues in a timely manner. There is constant mention of how well the company is doing, and how profitable each year is, but the field workers see very little of this money. Maintenance on properties takes begging and pleading and employees who already have enough to do are required to clean gutters, fill potholes,repair golf carts, change light fixtures, plumbing, and other things that should be hired out , bonuses are practically nonexistent, and pay raises are microscopic. The extreme rate increases in the past two years have caused major complaints from long term customers, as they don't see any of the money going back into properties. CubeSmart's culture seems to be to complicate the simplest things for maximum frustration and irritation. In 30 years of corporate culture/customer service, I have never before seen a company so dedicated to making one step into three steps.

      Viewing 25 - 27 of 740 Reviews
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      ReviewsCubeSmart Self Storage reviews

      Glassdoor has 757 CubeSmart Self Storage reviews submitted anonymously by CubeSmart Self Storage employees. Read employee reviews and ratings on Glassdoor to decide if CubeSmart Self Storage is right for you.