Is Custom Ink Reno a good place to work?

Employees in Reno have rated Custom Ink with 2.8 out of 5 stars in 115 anonymous Glassdoor reviews. To compare, worldwide Custom Ink employees have given a rating of 2.8 out of 5. Search open jobs at Custom Ink in Reno or explore more of the top rated companies in Reno .

Does Custom Ink pay well in Reno?

Custom Ink employees working in Reno rate their compensation and benefits with 3.7 out of 5 stars based on anonymously submitted employee reviews on Glassdoor. This is equal to the company average rating of all Custom Ink employees. Browse Custom Ink salaries in Reno to find out how much you could get paid.

How is the work culture at Custom Ink in Reno?

Employees in Reno have rated Custom Ink with 3.8 out of 5 for work-life-balance (equal to company-wide rating), 3.7 out of 5 for diversity and inclusion (equal to company-wide rating), 2.4 out of 5 for culture and values (equal to company-wide rating) and 2.5 out of 5 for career opportunities (equal to company-wide rating).

How satisfied are Custom Ink employees in Reno?

50% of employees in Reno would recommend working at Custom Ink to a friend, compared to 50% of Custom Ink employees worldwide . This is based on 115 anonymous reviews submitted on Glassdoor.

What are the top reviewed jobs at Custom Ink?

Sales Representative (40) , Production Associate (28) , Expert Production Artist (27) , Sales Associate (25) , Sales (19) , Production Artist (16) , Satisfaction Assurance (16) , Sales/Service Representative (15) , Customer Service Representative (13) , Key Account Manager (13) , Manager (11) , Satisfaction Assurance Associate (11) , Screen Printer (11) , Store Representative (10) , Key Account Manager (KAM) (9)

What are the pros of working at Custom Ink according to real employee reviews?

"Great benefits and paid" ((in 125 reviews)); "Most people seem to genuinely enjoy coming to work and it's great to be around all of that positive energy." ((in 57 reviews)); "Great coworkers you can bond with and make lifelong friends" ((in 28 reviews)); "Great atmosphere and culture." ((in 27 reviews)); "Free food daily." ((in 24 reviews))

What are the cons of working at Custom Ink according to real employee reviews?

"Poor management leads to unhappy workers" ((in 53 reviews)); "Low pay considered the amount of work and stress you are under constantly" ((in 42 reviews)); "Multiple managers along with employees came and went within locations in my region" ((in 23 reviews)); "It used to be the best company until it went through massive layoffs." ((in 18 reviews)); "Leadership/Promotions: I fully believe that upper management thinks that everything is as wonderful as those Great Places to Work Surveys say." ((in 13 reviews))

What are the top reviewed Custom Ink locations?

Fairfax , Reno , Charlottesville , Dallas , Flower Mound , McLean , Irving , Washington , Austin , Arlington , Tysons Corner , Merrifield , Atlanta , Chicago , Reston , Lewisville , Texas City , Denver , Baltimore , Rockville , Miami , Lynchburg , Richmond , Virginia Beach , Chantilly , Fairfax Station , Falls Church , Leesburg , Springfield , Sterling

Custom Ink Reno reviews

2.8

50% would recommend to a friend

(115 total reviews)

David Doctorow

78% approve of CEO

12% positive business outlook

Ratings by category

3.8

Work/Life balance

3.7

Diversity & inclusion

3.7

Compensation and benefits

2.5

Career opportunities

2.4

Culture & values

1.7

Senior management

Employees in Reno have given Custom Ink a rating of 2.8 out of 5 stars, based on 115 company reviews on Glassdoor. This indicates that most employees have an average working experience in Reno. The Custom Ink employee rating in Reno is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

Veteran status

Reviews by job title

115 reviews

5.0

Apr 8, 2023

Love Custom Ink!!

Account manager

Recommend

CEO approval

Business Outlook

Pros

I worked at Custom Ink for 9+ years, and was an Account Manager for the last 5+ years. Custom Ink was an amazing company to work for. That's what kept me there for so long. They care about their employees and do right by us. The only reason I left was to seek further opportunities.

Cons

The only down side to Custom Ink, and I shared this often internally, was their core value of innovation. Custom Ink was in a constant state of change. In some cases it was good and needed. In others it was change for the sake of change, and they often went back on the changes they made. I think it would benefit the company and employees to pull back on change for the sake of change.

Custom Ink Response

3y

It is wonderful to hear that you had a good experience working with us. We really appreciate getting feedback like this so that we know what’s working. It provides great direction on what to invest in for our future. If you have any other thoughts or ideas, please drop us an email: inkerfeedback@customink.com

1.0

Mar 10, 2023

Approximately 7 months of OT last year to be fired in Jan

Production associate

Recommend

CEO approval

Business Outlook

Pros

They have great benefits, and an amazing work environment. Free lunches once a week

Cons

They worked us to the bone in 2022, having us work overtime for what amounted to 7 months over the course of the year. (We worked 10 hour days for 7/12 months in the year) They also delayed raises for employees based on the promise of a new pay plan. Then in January, when the new pay plan was to be revealed, they laid off everyone in Reno and Charlottesville, all the while maintaining the company had positive financial health in team and company meetings.

Custom Ink Response

3y

Thank you for sharing your perspective and experience with us. We appreciate your feedback and understand that the significant overtime during 2022 was challenging for our team members. Unfortunately, the overtime and the facility closures were prompted by the same factors: consistent staffing challenges and tight labor markets caused by the pandemic. Although we tried to support impacted Inkers with generous severance packages and an extended benefits period, we understand how difficult this experience has been and will share your feedback with our team. If you want to share further thoughts or feedback, please reach out to us directly at inkerfeedback@customink.com

1.0

Mar 7, 2023

Welcome Board Members

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I honestly can't imagine many pros now.

Cons

Probably the record setting years followed by laying off entire locations. You had to know eventually the fun places get to this point, but it's still disappointing to see what CI has become. Congrats, board members. Whatever it takes to make more of the almighty dollars.

Custom Ink Response

3y

Thank you for sharing your thoughts with us. Closing our production facilities in Reno and Charlottesville was a difficult decision, prompted by production costs and tight labor markets in those areas, but we tried to support impacted Inkers with generous severance packages and an extended benefits period through the transition. If you have any other concerns you’d like to bring to our attention, please don’t hesitate to reach out to us at inkerfeedback@customink.com

Viewing 34 - 36 of 115 Reviews

Jobs at Custom Ink

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Custom Ink

Custom Ink Reno reviews

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Love Custom Ink!!

Approximately 7 months of OT last year to be fired in Jan

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