Custom Ink reviews

2.9

35% would recommend to a friend

(703 total reviews)
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David Doctorow

33% approve of CEO

21% positive business outlook

Custom Ink has an employee rating of 2.9 out of 5 stars, based on 703 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Custom Ink employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

703 reviews
2.0
Jan 1, 2020
Recommend
CEO approval
Business Outlook

Pros

* Benefits are excellent including health, dental, life 401K and vision *Using their Design Lab is easy and fun, and requires no prior graphic design experience *You will have the opportunity to learn a lot about sales. This is a very sales-oriented customer service position *Weekend availability is expected

Cons

*Customer-service based, including resolving issues for upset customers both over the phone and in person *Isolating. Sometimes you will be shifted alone, or have just 1-2 other people total to support you. *Training is not thorough enough to support responsibilities *Responsibilities will frequently increase while compensation remains stagnant *There is limited room for growth (promotions) within the stores department unless you are interested in retail management

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Custom Ink Response
6y
Thank you for your review. You're right, our Store experience is a blend of service and sales. We aren't a traditional retail workplace and we're up front about expectations in our role descriptions. While weekend availability is a must, the majority of our stores close at 6 p.m. and are closed Black Friday and other holidays. Our benefits are amazing; low costs, copays, and no deductibles on top of free telemedicine, including counseling and dermatology! Stores is a new and growing channel for Custom Ink, which means we've been working hard on the right compensation recipe. Our Store Inkers work hard to give our customers a WOW experience and in recognition of that, I announced a year-end bonus for all team members. We also have a new compensation plan rolling out in Q1, stay tuned. Careers aren't limited to stores. Not only do Inkers have a career path to retail management they also have opportunities in other channels like Inbound Sales, Key Account Management, Art and Design, and Production. Mobility within Stores is encouraged! We had seven promotions in Q4 last year. And, Inkers always have access to the entire business for growth and development. Custom Ink even offers relocation for top performers.I hope you'll work with your leader on your Individual Development Plan or reach out to me if your goals at Custom Ink aren't being met. Personally and professionally, I wish you the very best in 2020! -Amanda Hanlon, Director of Store Operations
5.0
Dec 22, 2019
Recommend
CEO approval
Business Outlook

Pros

Inclusive workplace, everyone is valued and a part of the company's vision. Does not discriminate on basis of age, experience etc. Lots of opportunities to learn and improve.

Cons

wish there were more remote opportunities

Viewing 430 - 432 of 703 Reviews

Glassdoor has 732 Custom Ink reviews submitted anonymously by Custom Ink employees. Read employee reviews and ratings on Glassdoor to decide if Custom Ink is right for you.