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      Custom Ink

      Engaged Employer

      Custom Ink reviews

      2.9

      35% would recommend to a friend

      (703 total reviews)
      avatar

      David Doctorow

      33% approve of CEO

      21% positive business outlook

      Ratings by demographic groups

      Custom Ink has an employee rating of 2.9 out of 5 stars, based on 703 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Custom Ink employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Reviews by job title

      703 reviews
      3.0
      Oct 25, 2019

      Disappointing

      Engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Good health insurance - PTO - WFH flexibility - Generally speaking you work with some great people - Open to feedback

      Cons

      - Large exodus of engineers over the last few years has taken a significant toll on the tech department that they're unable to recover from - Low pay, despite recent attempts to resolve this - Attrition has led to a morale problem among engineers - Attrition has also led to many aspects of the stack in not so great shape - Too many decisions are made by management based on money which end up costing significant engineering time and effort - Depending on what team you are on, strange restrictions around WFH/remote policies are made

      avatar
      Custom Ink Response
      6y
      Thank you for your feedback. I would like to address the concerns raised in the review. Yes, some people have moved on, and I certainly respect their decisions. At the same time, I'm really excited about the newest additions to the team! Inkers are some of the most innovative and collaborative technologists in the business. Don’t take my word for it. Sign up for an upcoming NoVA Code & Coffee event at our office and get to know the team. https://www.meetup.com/NoVA-Code-Coffee/ When it comes to working remotely, we’re as flexible as possible. It’s the reason why we use guidelines rather than policies, each individual’s circumstance and work is unique. On decision making, our teams have the ability to make decisions independently to continually improve. For technical direction, teams can make the decisions that ensure we meet the needs of their team, the larger technology team, and the business at large. For current Inkers, if there are times when this isn’t happening, please come see me so I can help. - Doug Smith, Vice President of Engineering
      5.0
      Oct 21, 2019

      Best Place I've Ever Worked!

      Store representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've worked for mom&pop businesses (small and medium), the 2nd largest school division in Virginia, and Custom Ink, and this is definitely the best company and the best job I've ever had! The camaraderie and common vision, coupled with everyone's willingness to put in the time and effort to go above and beyond is amazing!

      Cons

      It will depend on what department you're in, but for some departments you can definitely expect to work some non-traditional hours.

      4.0
      Oct 21, 2019

      Great Culture & Growth

      Team development (hr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      *Strong culture *Fast company growth *Caring team members *Casual dress (aka leggings and jeans) *Living true to the Core Values *Free lunch on Thursdays *Leadership values opinion of team members regardless of level

      Cons

      *Senior leadership is sometimes disconnected from the day to day *Lots of initiatives versus focusing on a few ones to move the needle *Lean teams

      Viewing 436 - 438 of 703 Reviews
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      ReviewsCustom Ink reviews

      Glassdoor has 732 Custom Ink reviews submitted anonymously by Custom Ink employees. Read employee reviews and ratings on Glassdoor to decide if Custom Ink is right for you.