Custom Ink reviews

Hi. As co-founder and CEO I wanted to share my thoughts on some of the issues raised... The company has always been a work in progress -- navigating growth and change -- and I can assure you that the rest of the leadership team and I really strive to look out for the broader team along the way and course-correct when we realize missteps. In particular, we invest a lot in developing leaders at all levels so they can help the broader team thrive. I can’t dispute anyone’s individual experience and feel bad the reviewer had a bad one, but I also see many others increasing their skills, earnings, and overall job satisfaction as the company progresses. That’s the picture painted by not just our internal surveys (which I realize the reviewer doubts), but also anonymous 3rd party surveys and healthy team retention rates. Regarding the speculation about priming for a sale or public exit, I’m not sure where that’s coming from. I’d note that we just recapitalized this past spring with growth-minded private equity investors who bought into what we’re all about and our vision for the future, and we had a lot of internal and external communication around that investment. To the reviewer, I really am sorry you had a bad experience. Being a great workplace is extremely important to me — not just for business success but for its own sake as a natural extension of the company’s values. Candidly, rating it a 1 out of 5, implying we’re about as bad as a workplace can be, seems unreasonable to me, but I believe your criticisms are sincere. If you’d be willing to reach out to me or Darcy, our head of Team Development, for a more in depth conversation, we’d welcome it, and perhaps we’d figure out some improvements as a result. (That invitation of course applies to any Inkers reading this who don’t feel heard through normal channels.) - Marc Katz, co-founder and CEO

We have a great environment and it’s why I came to Custom Ink. We have great people working hard to make a difference and as we evolve, we will need to continually grow and adjust, both personally and professionally. I’m proud of our Sales team. They provide our customers with amazing service and it’s the reason why our customers continue to come back to us time and time again. I’m also proud that Inkers can grow their careers. Sometimes that means they don’t stay on our Sales team and that’s ok. If you’re feeling overwhelmed by your stats, don’t ever hesitate to talk to you leader. Our doors are always open. - Brian Miller, VP of Sales