- Pay is SERIOUSLY low (too low for the DC area and too low for what the job entailed). There is a base pay with a performance-based earning on top of that, and even then it was just way too low.
- Schedule sucked and was reminiscent of working nights in a retail job. Upon hire, many of us were told that we would have to work the "late" schedule but that, after 6 months, could change to a normal schedule. When we brought it up later, we were all told that would NOT be the case and that "no one ever said that."
- Mandatory OT during busy season can be a killer.
- Quality assurance system is overly vigilant and I dislike that it affects salary.
- Micro-managing can be stifling.
- I had a direct manager who was not qualified and was ill-equipped to deal with employee requests. Often, her responses were inappropriate, though it was clear this was due to her not being right for the job.
- Getting promoted can sometimes mean actually taking a pay cut because of the way the performance-based earnings works out.
- They rely too heavily on seniority for promotions when, sometimes, the person there longest isn't actually the best for the job.
- It did not seem like management was very open to change. I got a "This is the way we do things and will always do things so don't rock the boat" kind of feeling, even over seemingly mundane things like thriving in a different type of working environment.
