Custom Ink reviews

2.9

30% would recommend to a friend

(703 total reviews)
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David Doctorow

23% approve of CEO

23% positive business outlook

Custom Ink has an employee rating of 2.9 out of 5 stars, based on 703 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Custom Ink employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

703 reviews
5.0
Apr 15, 2014

Getting Over Growing Pains

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Office culture is casual, but sometimes deceptively so. You may wear flip flops to work but you're also expected to know your stuff and kick butt. - Cultural traditions are prized, but never out-of-bounds for a reality check. As a result the culture has stayed pretty similar over the course of my time (from 200 employees to 1000+) or improved. - 99.9% of people genuinely enjoy coming to the office. It's reflected in how people treat each other, and the dedication they put into their work. - Compensation in ops roles is great if you're a recent grad (almost too good to leave), but level out over time. - A truly open, honest, caring environment. I can honestly say I've never seen someone treated differently because of race, sex, gender, sexual orientation, or age. - Benefits are stellar.

Cons

- The VAST majority of personalities are awesome, but a few sour apples have a large impact, and while upper management is aware, nothing substantive is done (or at least perception is as such). - Two words: Peter. Principle. This is slowly being rectified as the company fleshes out roles. - Most of the hires in ops roles are recent grads. Not having a non-CI work environment to set a standard means sometimes people feel entitled about little things (like snarky Wanna-be-Yelp-reviewers of the free lunches), or don't know how to respond in a "grown-up" way to the challenges/expectations set upon them. Finally, this is more of a mix than a con. I saw other reviewers say that they feel it's hard to move upwards in the company. This is very true as often roles are super competitive. However, the people who succeed are ones who put their necks out and make their own opportunities. Lots of Inkers seem to feel that simply being good at their current job warrants moving up or out of their departments. Managers are looking for people who are looking to move towards something specific, not just away from their current roles.

3.0
Mar 18, 2014
Recommend
CEO approval
Business Outlook

Pros

- serve free meals twice a week - good coworkers - casual environment

Cons

The company wants to be thought of as an industrious, Google-like company full of talented, passionate individuals having a good time. They tell you from the outset that it's very easy to move up or around in the company and encourage an open door policy to voice concerns or suggestions. But they put so much effort into superficial policies that there are a lot of structural issues that don't get addressed. Hours for production employees are bad and I found that they typecast me from the beginning then wouldn't let me prove them wrong. I was told I wasn't happy enough to do customer service even though I have 6+ years of job experience in that field with great references. Most people I worked with were vocally unhappy with their position, but felt they didn't have the resources to leave. Part of the problem was that most people hired for production were overqualified, creative people who needed a more varied environment. Employees had a lot to offer, but no one would hear them out.

4.0
Mar 12, 2014
Recommend
CEO approval
Business Outlook

Pros

-Fun, light hearted work environment with opportunities (though no pressure) for socialization -Ability to move between departments with relative ease. Shadowing sessions are easy to coordinate -Smaller sized company means that it's easy to get to know most coworkers and to make work friends -Everybody is very open and approachable. Even the CEO -Managers prefer to coach somebody to success than to fire them -Company takes pride in it's work and it's employees -Thorough interview process weeds out a lot of bad apples -Competitive benefits package -Within Sales and Service, fairly easy to find shift coverage -Catered lunches 2x weekly -Tons of free SWAG. T-shirts, tote bags, etc. -Sales and service reps are empowered to come up with best solution for customers -Company does it's best not to feel or act like a typical call center

Cons

For sales and service... -Your day is very rigidly scheduled and every break is timed -Quotas are difficult to meet. It's difficult to provide excellent customer service AND hit a certain number of calls per day, especially when you're encouraged to design shirts while you're on the phone with the customer. -The sales and service teams are expected to do a little bit of everything, which is okay but it's better to have a department devoted exclusively to chat OR calls OR emails. My current company does this, and it's great -Training is two weeks long and gives future SS Reps limited phone exposure. More phone exposure would have been nice -Since HQ is in Virginia, there are more limited opportunities for advancement in Reno if you want to go to a dept like marketing, finance, HR, etc. -SS Reps all have to work overtime during busier seasons -Sometimes the company's "customers first" attitude breeds abusive or demanding customers. SS reps are often pressured to bend over backwards in the name of customer service, even in these situations -Young managers often started as SS rep and lack management experience -Low compensation (could be average for call center) isn't really enough to support yourself

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Glassdoor has 732 Custom Ink reviews submitted anonymously by Custom Ink employees. Read employee reviews and ratings on Glassdoor to decide if Custom Ink is right for you.