Is Custom Ink a good company to work for?

Custom Ink has an overall rating of 2.9 out of 5, based on over 732 reviews left anonymously by employees. This rating has decreased by 9% over the last 12 months. 30% of employees would recommend working at Custom Ink to a friend and 23% have a positive outlook for the business. The best reviews about Custom Ink have been left by employees working as Key Account Manager , Manager and Sales/Service Representative .

Does Custom Ink pay their employees well?

According to anonymously submitted Glassdoor reviews, Custom Ink employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Custom Ink. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Custom Ink?

30% of Custom Ink employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Custom Ink 3.5 out of 5 for work life balance, 2.9 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Custom Ink?

Sales Representative (40) , Production Associate (28) , Expert Production Artist (27) , Sales Associate (25) , Sales (19) , Production Artist (16) , Satisfaction Assurance (16) , Sales/Service Representative (15) , Customer Service Representative (13) , Key Account Manager (13) , Manager (11) , Satisfaction Assurance Associate (11) , Screen Printer (11) , Store Representative (10) , Key Account Manager (KAM) (9)

What are the pros of working at Custom Ink according to real employee reviews?

"Great benefits and paid" ((in 117 reviews)); "Most people seem to genuinely enjoy coming to work and it's great to be around all of that positive energy." ((in 59 reviews)); "lots of opportunity to connect with customers and great coworkers" ((in 34 reviews)); "Great atmosphere and culture." ((in 27 reviews)); "Very casual work environment." ((in 23 reviews))

What are the cons of working at Custom Ink according to real employee reviews?

"Poor management leads to unhappy workers" ((in 51 reviews)); "Low pay considered the amount of work and stress you are under constantly" ((in 45 reviews)); "Massive layoffs in 2022 and 2023" ((in 21 reviews)); "Leadership/Promotions: I fully believe that upper management thinks that everything is as wonderful as those Great Places to Work Surveys say." ((in 13 reviews)); "3% increases to an already stagnant salary." ((in 10 reviews))

What are employees saying about Custom Ink layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Custom Ink layoffs and their outlook for job security at Custom Ink in 2026.

What Custom Ink locations have received the highest employee ratings?

McLean , Dallas , Washington , Irving , Flower Mound

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Custom Ink

Custom Ink reviews

2.9

30% would recommend to a friend

(703 total reviews)

David Doctorow

23% approve of CEO

23% positive business outlook

Ratings by category

3.6

Compensation and benefits

3.5

Diversity & inclusion

3.5

Work/Life balance

2.9

Culture & values

2.6

Career opportunities

2.3

Senior management

Custom Ink has an employee rating of 2.9 out of 5 stars, based on 703 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Custom Ink employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

703 reviews

4.0

Oct 8, 2014

Mostly a Great Place to Work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

In on-the-business roles, there is room for development. And there's room to grow within production roles as well. The food is a good perk. The location is also slammin'.

Cons

The company is growing so rapidly that it's been experiencing growing pains for a while. New leadership was just brought in, so this is hopefully going to be addressed soon.

5.0

Sep 18, 2014

Family Feel

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Team & leaders really care about one another, it feels like my second family - Huge amount of care and respect for our customers - Honest feedback provided, feedback also asked for and listened to - High expectations, which challenge you and make you feel proud of your accomplishments - Comfortable work environment (and we love food) - Solid benefits - You don't have to wait a year for a raise, performance based earnings plans reward you every period if you perform above expectations, which most of the team does (then raises are also given once certain levels are hit, and expectations are communicated so you know exactly what you have to do)

Cons

- We're experiencing rapid growth, which does present challenges like having many new team members trying to learn at the same time - While we're growing quickly, many new opportunities are in different offices and would require a move (all opportunities are very competitive, since we have a ton of awesome people here) - Because many team members join the team right out of college and don't have a lot of other experience, sometimes the way things are here are really taken for granted - The majority of the team is fantastic and loves to be here. Then, like anywhere probably, sometimes you can experience a lack of professionalism or negative attitudes.

5.0

Feb 26, 2014

One of a kind

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Strong values, friendly co-workers, great brand, fun environment

Cons

Average pay, talent quality and experience levels mixed

Viewing 682 - 684 of 703 Reviews

Jobs at Custom Ink

Marketing Events & Partnerships Manager