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      Custom Ink

      Engaged Employer

      Custom Ink Customer Service (CSR) reviews

      2.5

      5% would recommend to a friend

      (13 total reviews)
      avatar

      David Doctorow

      Not enough data to show CEO approval

      18% positive business outlook

      Ratings by category

      3.5

      Work/Life balance

      3.1

      Career opportunities

      2.9

      Compensation and benefits

      2.4

      Diversity & inclusion

      1.9

      Culture & values

      1.9

      Senior management

      Ratings by demographic groups

      Reviews by job title

      13 reviews
      1.0
      Apr 1, 2023

      Bankruptcy likely

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free t shirts and hoodies every once in a while

      Cons

      Low pay No room for advancement Management is all extremely inexperienced Executive team completely disconnected from the typical employee Company preaches diversity and inclusion but in reality has an extremely low number of minorities - especially on the executive team The company started to go downhill when Leonsis and co sold their ownership to an investment firm in 2018, Marc is completely disconnected from his employees and anyone working at CI is just supporting his lavish lifestyle

      avatar
      Custom Ink Response
      3y
      We appreciate your perspective with us and value your feedback. We’re sorry to hear you had a difficult time, and we understand that it’s frustrating when you don’t feel heard or valued. We’ve spent much time and effort to expand and improve our diversity and inclusion efforts in the last few years, but we acknowledge there remains work to do. We are constantly striving to strengthen our recruiting among underrepresented communities and ensure all of our Inkers feel valued, understood, and supported. We will share your feedback with our team. If you want to share more about your experience or provide more details, please reach out to us directly at inkerfeedback@customink.com
      5.0
      Nov 16, 2022

      Totally awesome

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun people, and they care about the service they provide. Very technologically innovative as well.

      Cons

      Sometimes the hours are a little different than normal office hours.

      avatar
      Custom Ink Response
      3y
      This is wonderful to hear! Thanks for sharing!
      2.0
      Mar 25, 2022

      Not great

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Really good health benefits PTO. Good opportunities for advancement if you’re white and don’t work on the print floor.

      Cons

      Dental and vision were terrible. While they handled the switch to WFO when the pandemic hit well, they refused to address the trauma, depression, overwhelm, and burnout that people faced as a result. Customer interactions also became significantly more hostile after the pandemic hit, and we were just supposed to accept the abuse while being gaslit by upper management about the trauma everyone faces as a result.

      Viewing 7 - 9 of 13 Reviews
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