Custom Ink reviews

3.0

35% would recommend to a friend

(216 total reviews)
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David Doctorow

33% approve of CEO

21% positive business outlook

Reviews by job title

216 reviews

Reviews about "Career Development"

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1.0
Dec 18, 2025
Recommend
CEO approval
Business Outlook

Pros

PTO 401k Life & medical insurance

Cons

I was employed at Custom Ink for 4 years, I experienced quite a few transitions from the company all of which got worse and worse. The company's culture slowly diminished with each year, change, and set of layoffs. As of recently, yet another mass layoff occurred with absolutely no warning and on the spot firings. The severance offered is laughable considering my tenure and the overall state of the economy. Management has zero connection to its employees and fails to take their frontline workers into consideration when making decisions. Everything is about money and "streamlining efficiency". Upper management started micro-managing and left little to no room for creativity in interacting with customers as everything was becoming automated. Plus, you can expect to not be heard and gaslit when your opinions don't align with upper managements.

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Custom Ink Response
6mo
Thank you for taking the time to share your experience. We understand how sudden change can feel destabilizing, particularly for Inkers who have spent multiple years with the company. As part of the recent reorganization, impacted Inkers were provided a paid transition period, severance, a COBRA subsidy, and outplacement support. These steps were intended to provide practical support as they look for the next step in their career. We also hear the feedback around connection and how decisions are felt by teams doing the work every day, and appreciate your advice. We will continue to gather input through a combination of forums, including town halls, anonymous engagement surveys, and ongoing leader conversations, to better understand how changes are experienced across the organization, including where communication may have fallen short. We recognize the experience shared here and the impact it reflects, and wish you the best in your next chapter.
2.0
Dec 1, 2025

Went downhill fast

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Decent bridge job - Benefits

Cons

- Management - Lack of job security

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Custom Ink Response
6mo
Thank you for sharing your perspective. We acknowledge the concerns raised regarding management and job security, and how these issues can impact someone’s work experience. We’re also glad to see our benefits noted, as providing strong healthcare and benefits has long been an important part of how we support Inkers.
2.0
Dec 1, 2025

Do not recommend

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great healthcare benefits (no deductible)

Cons

- Paternalistic, condescending leadership - Stuck in bad management patterns - will tell you how lucky you are to work remotely/oversell the culture to keep you from looking elsewhere - low wages compared to similar roles elsewhere - micromanagement, leadership shows no trust in employees - constant layoffs

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Custom Ink Response
6mo
Thanks for taking the time to share your perspective. We recognize that ongoing change and uncertainty can be frustrating and feel discouraging, particularly when it affects how leadership decisions are experienced day to day. We also hear the broader feedback around leadership approach, compensation, and the impact of repeated organizational changes. Healthcare benefits are an area we’ve consistently invested in, and it’s helpful to see them reflected in feedback, even alongside more critical perspectives. We wish you well in what comes next and appreciate you taking the time to provide this input.
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