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      Custom Ink

      Engaged Employer

      Custom Ink reviews

      2.9

      35% would recommend to a friend

      (220 total reviews)
      avatar

      David Doctorow

      33% approve of CEO

      21% positive business outlook

      Ratings by demographic groups

      Reviews by job title

      220 reviews

      Reviews about "Compensation"

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      2.0
      Jan 1, 2020

      Store department is isolating with low compensation

      Store representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      * Benefits are excellent including health, dental, life 401K and vision *Using their Design Lab is easy and fun, and requires no prior graphic design experience *You will have the opportunity to learn a lot about sales. This is a very sales-oriented customer service position *Weekend availability is expected

      Cons

      *Customer-service based, including resolving issues for upset customers both over the phone and in person *Isolating. Sometimes you will be shifted alone, or have just 1-2 other people total to support you. *Training is not thorough enough to support responsibilities *Responsibilities will frequently increase while compensation remains stagnant *There is limited room for growth (promotions) within the stores department unless you are interested in retail management

      avatar
      Custom Ink Response
      6y
      Thank you for your review. You're right, our Store experience is a blend of service and sales. We aren't a traditional retail workplace and we're up front about expectations in our role descriptions. While weekend availability is a must, the majority of our stores close at 6 p.m. and are closed Black Friday and other holidays. Our benefits are amazing; low costs, copays, and no deductibles on top of free telemedicine, including counseling and dermatology! Stores is a new and growing channel for Custom Ink, which means we've been working hard on the right compensation recipe. Our Store Inkers work hard to give our customers a WOW experience and in recognition of that, I announced a year-end bonus for all team members. We also have a new compensation plan rolling out in Q1, stay tuned. Careers aren't limited to stores. Not only do Inkers have a career path to retail management they also have opportunities in other channels like Inbound Sales, Key Account Management, Art and Design, and Production. Mobility within Stores is encouraged! We had seven promotions in Q4 last year. And, Inkers always have access to the entire business for growth and development. Custom Ink even offers relocation for top performers.I hope you'll work with your leader on your Individual Development Plan or reach out to me if your goals at Custom Ink aren't being met. Personally and professionally, I wish you the very best in 2020! -Amanda Hanlon, Director of Store Operations
      3.0
      Oct 25, 2019

      Disappointing

      Engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Good health insurance - PTO - WFH flexibility - Generally speaking you work with some great people - Open to feedback

      Cons

      - Large exodus of engineers over the last few years has taken a significant toll on the tech department that they're unable to recover from - Low pay, despite recent attempts to resolve this - Attrition has led to a morale problem among engineers - Attrition has also led to many aspects of the stack in not so great shape - Too many decisions are made by management based on money which end up costing significant engineering time and effort - Depending on what team you are on, strange restrictions around WFH/remote policies are made

      avatar
      Custom Ink Response
      6y
      Thank you for your feedback. I would like to address the concerns raised in the review. Yes, some people have moved on, and I certainly respect their decisions. At the same time, I'm really excited about the newest additions to the team! Inkers are some of the most innovative and collaborative technologists in the business. Don’t take my word for it. Sign up for an upcoming NoVA Code & Coffee event at our office and get to know the team. https://www.meetup.com/NoVA-Code-Coffee/ When it comes to working remotely, we’re as flexible as possible. It’s the reason why we use guidelines rather than policies, each individual’s circumstance and work is unique. On decision making, our teams have the ability to make decisions independently to continually improve. For technical direction, teams can make the decisions that ensure we meet the needs of their team, the larger technology team, and the business at large. For current Inkers, if there are times when this isn’t happening, please come see me so I can help. - Doug Smith, Vice President of Engineering
      5.0
      Oct 18, 2019

      Positive place to work and great community

      Art and design associate manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Overall, I feel that Custom Ink is a great employer that genuinely cares about the wellbeing of it's employees. Pay is better than many, amazing benefits and vacation time allotment, making an effort to focus on personal and career development and a close tight knit community.

      Cons

      Performance based pay is very difficult to maintain due to constant innovation, automation and efficiency changes happening and outpaces the rate of adjusting to it. This tends to cause some distrust among employees. There also seems to be a slight imbalance of opportunities and care given towards production floor workers vs office workers. I think unfortunately due to the nature of the production floor's work and demands, it appears it's almost impossible to have extra time allotted for them.

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