Custom Ink reviews

2.9

35% would recommend to a friend

(703 total reviews)
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David Doctorow

33% approve of CEO

21% positive business outlook

Custom Ink has an employee rating of 2.9 out of 5 stars, based on 703 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Custom Ink employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

703 reviews
5.0
Jun 9, 2023
Recommend
CEO approval
Business Outlook

Pros

Remote work opportunities for office jobs Balanced workload that promotes work-life balance Exceptional management with a focus on employee success Outstanding benefits package Competitive paid time off (PTO) policy

Cons

Do not have any to list

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Custom Ink Response
3y
We’re so glad to hear your thoughts. It’s very important to us that Inkers have a great experience when working with Custom Ink. We know that everyone is busy, and it takes effort to stop by and write a nice comment. We appreciate that you did!
2.0
Jun 7, 2023
Recommend
CEO approval
Business Outlook

Pros

Work from home. Supplied with computer and monitor. Great, supportive co-workers.

Cons

Several years working here, high productivity, and supporting various other departments, to be seen as disposable to cheap labor overseas. If you support anything "made in America" this is not the place for you. For years they preached "Inkers are a family" but recently they say (and I directly quote our CEO) "We are not a family, families are stuck together for better or worse. More often, for worse." You are useful until you aren't.

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Custom Ink Response
3y
Thank you for sharing your feedback about your experience working at our company. We genuinely appreciate your perspective and value your input. It's great to hear that you appreciate the work-from-home option and the provision of necessary equipment, as well as the support you receive from your team. We strive to create a positive and supportive work environment. We apologize if messaging has caused confusion or frustration. Our intention is to foster transparency and open communication throughout the organization. Your feedback highlights the need for clearer and more honest communication, and we will take this into consideration moving forward. We understand how difficult this experience has been and will share your feedback with our team. If you want to share further details, please reach out to us directly at inkerfeedback@customink.com
1.0
Jun 1, 2023
Recommend
CEO approval
Business Outlook

Pros

I have made some genuine, life-long friends since working here and full-time work from home is great.

Cons

Culture - In the beginning it felt like a cool start up; game room, froyo machines, week-long catered lunches, etc. The general vibe was really chill, and you felt like you were making a positive difference with our customers. You quickly realize that the culture here is anything but chill and nobody cares about what's best for the customer. Micromanagement runs rampant and the toxic positivity is sickening after a while. The company prides itself on their pillars of the Golden Rule, Ownership, and Innovation, and asks that we live by these but won't hold themselves accountable to live the same way. Leadership - Leadership tries everything in their power to downplay any negatives that arise. Feedback goes unheard, and often times questioned and judged, despite requesting that we give honest and candid feedback. People are genuinely afraid to speak out and leave real constructive feedback. They pride themselves in being transparent but it's a selective transparency, at best. A vague illusion to make us feel better about the decisions they're making. Senior leadership is either so out of touch with reality, or they are just really good at not caring about their employees anymore. Company Direction - It's bad. Mass layoffs every 3 months, despite constant affirmations that there will be "no layoffs." Decisions being made seem to cater only to those higher in command, and all us artists are paying the price for it. Compensation/Benefits: Compensation is "meh" at best. They really do their best to keep you making as little as possible while dangling a carrot over your head to make you think you can make any more. Benefits used to be great, but they've cut so many corners that health care is a joke and my primary care doctors, dentists, etc. are now all out of network.

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Custom Ink Response
3y
Thank you for sharing your experience with us, and we appreciate your years of service. We’re sorry to hear you had a challenging experience working with us and that you don’t feel your concerns were addressed appropriately. We strive to provide Inkers with competitive compensation, a path to professional advancement, and a comfortable and supportive work environment; leaders should play an active role in creating this. We will share your feedback about management with our team. We see that you have many concerns, so we would like to hear more about your experience. Please feel free to reach out to us directly at inkerfeedback@customink.com
Viewing 181 - 183 of 703 Reviews

Glassdoor has 732 Custom Ink reviews submitted anonymously by Custom Ink employees. Read employee reviews and ratings on Glassdoor to decide if Custom Ink is right for you.