Is Custom Ink a good company to work for as a Satisfaction Associate?

Satisfaction Associate professionals working at Custom Ink have rated their employer with 3.5 out of 5 stars in 44 Glassdoor reviews. This is a higher than average score with the overall rating of Custom Ink employees being 2.9 out of 5 stars. Search open Satisfaction Associate Jobs at Custom Ink now and start preparing for your job interview by browsing frequently asked Satisfaction Associate interview questions at Custom Ink .

Does Custom Ink pay Satisfaction Associate employees well?

Satisfaction Associate professionals rate their compensation and benefits at Custom Ink with 4.2 out of 5 stars based on 44 anonymously submitted employee reviews. This is 15.4% better than the company average rating for salary and benefits. Find out more about Satisfaction Associate salaries at Custom Ink.

What are the top reviewed jobs at Custom Ink?

Sales Representative (40) , Production Associate (28) , Expert Production Artist (27) , Sales Associate (25) , Sales (19) , Production Artist (16) , Satisfaction Assurance (16) , Sales/Service Representative (15) , Customer Service Representative (13) , Key Account Manager (13) , Manager (11) , Satisfaction Assurance Associate (11) , Screen Printer (11) , Store Representative (10) , Key Account Manager (KAM) (9)

What are the pros of working at Custom Ink according to real employee reviews?

"Great benefits and paid" ((in 122 reviews)); "Most people seem to genuinely enjoy coming to work and it's great to be around all of that positive energy." ((in 56 reviews)); "lots of opportunity to connect with customers and great coworkers" ((in 30 reviews)); "Great atmosphere and culture." ((in 24 reviews)); "Free food was nice twice a week." ((in 19 reviews))

What are the cons of working at Custom Ink according to real employee reviews?

"Poor management leads to unhappy workers" ((in 55 reviews)); "Low pay considered the amount of work and stress you are under constantly" ((in 44 reviews)); "Massive layoffs in 2022 and 2023" ((in 21 reviews)); "Multiple managers along with employees came and went within locations in my region" ((in 19 reviews)); "Leadership/Promotions: I fully believe that upper management thinks that everything is as wonderful as those Great Places to Work Surveys say." ((in 13 reviews))

Custom Ink Satisfaction Associate reviews

3.5

76% would recommend to a friend

(44 total reviews)

David Doctorow

Not enough data to show CEO approval

61% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Satisfaction Associate employees have rated Custom Ink with 3.5 out of 5 stars, based on 44 company reviews on Glassdoor. This indicates that most Satisfaction Associate professionals have a good working experience there. Custom Ink is rated in line with the average (within 1 standard deviation) by Satisfaction Associate professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

44 reviews

4.0

Feb 9, 2023

Customer Facing

Satisfaction advisor

Recommend

CEO approval

Business Outlook

Pros

Fun group of people to work with. Great company.

Cons

Dealing with mad customers. Rated by metrics.

Custom Ink Response

3y

We appreciate your taking the time to write this review. We’re so happy that you had a positive time working with us. We take each review to heart and will share your feedback with the team. Please let us know if you have thoughts to share on anything else.

5.0

Jan 8, 2023

Not too bad but customers can get exhausting

Satisfaction assurance

Recommend

CEO approval

Business Outlook

Pros

Nice Management, catered snacks, nice pto

Cons

often times the workload felt very high, stressful from getting yelled at by customers alld ay

Custom Ink Response

3y

We appreciate your taking the time to write this review. We’re so happy that you had a positive experience with leadership. Your insight helps us better understand your experience and shows us an opportunity for us to continue to improve. We take each review to heart and will share your feedback with the team. Please let us know if you have thoughts to share on anything else: employerbrand@customink.com.

5.0

Dec 7, 2022

Great company to work

Satisfaction advisor

Recommend

CEO approval

Business Outlook

Pros

1. Great management 2. Good environment 3. Competitive salary 4. Bonuses

Cons

1. Nothing at this point

Custom Ink Response

3y

We’re so glad to hear your thoughts. It’s very important to us that Inkers have a great experience when working with Custom Ink. It’s great to hear about your Pros! We know that everyone is busy, and it takes effort to stop by and write a nice comment. We appreciate that you did!

Viewing 13 - 15 of 44 Reviews

Jobs at Custom Ink

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Custom Ink

Custom Ink Satisfaction Associate reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Customer Facing

Not too bad but customers can get exhausting

Great company to work

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