Customers Bank reviews

2.7

38% would recommend to a friend

(175 total reviews)
avatar

Jay S. Sidhu

45% approve of CEO

43% positive business outlook

Customers Bank has an employee rating of 2.7 out of 5 stars, based on 175 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Customers Bank employee rating is 27% below average for employers within the Financial Services industry (3.7 stars).

Reviews by job title

175 reviews
1.0
May 24, 2025

Toxic Culture, Burnout, and Lack of Transparency

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Biweekly pay, but that's about it.

Cons

This company struggles with a toxic culture, lack of transparency, and high burnout. Leadership ignores workload concerns, despite rising turnover, and communication is consistently poor. Pay and bonuses are inconsistent and fully at leadership’s discretion with no guarantee of receiving, despite strong performance, inflation, or market shifts. Performance bonuses are vague and mostly issued in stock, with vesting and forfeiture information buried in the company intranet and only available after hiring. Employees must also open a company bank account for direct deposit—undisclosed until after joining. The in-office policy is unfair and enforced despite no real office culture—focused more on appearances than productivity—while remote flexibility is reserved for a select few. Chronic understaffing and limited resources lead to long hours and ongoing pressure. If you’re looking for a supportive and transparent employer, this is not the place.

5.0
May 22, 2025
Recommend
CEO approval
Business Outlook

Pros

The organization genuinely recognizes individuals who consistently go above and beyond, which creates a strong culture of appreciation and motivation. Career advancement is encouraged, with many promotions coming from within, demonstrating the company’s commitment to developing internal talent. Management maintains transparency around strategic priorities and expectations, which fosters trust and alignment. Accountability is a core value, and employees are empowered to take ownership of their work. There is a continuous focus on process improvement and error reduction, which supports a culture of excellence and drives meaningful progress.

Cons

I currently have no cons to report. The role aligns well with my skills and goals, and the team and leadership have been supportive.

5.0
May 15, 2025

Feels right for me

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Happy with my work experience. Tightly knit team -- everyone's serious and professional at work, but we regularly have fun together after hours. I think clients can tell how close and supportive team members are, and this makes people comfortable and relaxed when they come into the bank. Career- and technology-wise, the company offers advancement that's rare to find in community banks.

Cons

No. I work with great people and appreciate the opportunities I have here.

Viewing 31 - 33 of 175 Reviews

Glassdoor has 186 Customers Bank reviews submitted anonymously by Customers Bank employees. Read employee reviews and ratings on Glassdoor to decide if Customers Bank is right for you.