Customers Bank reviews

2.6

34% would recommend to a friend

(175 total reviews)
avatar

Jay S. Sidhu

41% approve of CEO

40% positive business outlook

Customers Bank has an employee rating of 2.6 out of 5 stars, based on 175 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Customers Bank employee rating is 30% below average for employers within the Financial Services industry (3.7 stars).

Reviews by job title

175 reviews
3.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

You work with a lot of smart people who genuinely care about doing good work. Leadership is more approachable than at larger banks. You can take on real responsibility early.

Cons

Priorities can shift fast. Some teams are stretched thin so busy periods can be tough. Compensation is fair but not always competitive with larger banks. Communication between departments could be stronger.

1.0
Apr 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Exposure to complex financial processes and systems.

Cons

There's a lot going on at all times, which isn't necessarily a bad thing. The issue is that those moving pieces don't always align the way they should. You'd be working through something expecting the next step to connect logically, and then it just... doesn't. So now you're pausing, rechecking, asking questions, trying to piece things together. And while you're doing that, more things are coming in. It becomes this cycle where you're constantly trying to keep up while also figuring things out on the fly. And you start thinking... shouldn't this be more streamlined than this? Because it doesn't feel like it. It feels like everything is slightly out of sync all the time. Not enough to completely break things, but enough to make everything harder than it needs to be... repeatedly.

1.0
Mar 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Better benefits and healthcare I guess. Nothing much to say here really.

Cons

We were relentlessly scrutinized and criticized like we never did anything right! While we work tirelessly and couldn’t even take a proper break! The long hours and management treatment were brutal! I wouldn’t recommend anyone to work here even my worst enemy!!

Viewing 7 - 9 of 175 Reviews

Glassdoor has 186 Customers Bank reviews submitted anonymously by Customers Bank employees. Read employee reviews and ratings on Glassdoor to decide if Customers Bank is right for you.