Does Customers Bank pay their employees well?

According to anonymously submitted Glassdoor reviews, Customers Bank employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Customers Bank. This rating has decreased by 11% over the last 12 months.

How satisfied are employees working at Customers Bank?

34% of Customers Bank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Customers Bank 2.5 out of 5 for work life balance, 2.5 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at Customers Bank?

Credit Analyst (10) , Anonymous (8) , Vice President (8) , Analyst (7) , Back Office (5) , Cyber Security Analyst (4) , LOAN OPERATIONS SPECIALIST (4) , Senior Vice President (4) , Project Assistant (3) , Anonymous Employee (2) , Customer Service Representative (2) , Loans Operations Specialist (2) , Portfolio Manager (2) , Security Administrator (2)

What are the pros of working at Customers Bank according to real employee reviews?

"They have pretty good benefits." ((in 13 reviews)); "People are great and are like family" ((in 9 reviews)); "Team members are consistently acknowledged for their contributions and Jay Sidhu sets the example here by ending every group call/meeting by thanking the team members for their hard work." ((in 9 reviews)); "Work/Life balance is good." ((in 5 reviews)); "CEO and President who care about his employees, their well beings, and support them each and every way they can." ((in 3 reviews))

What are the cons of working at Customers Bank according to real employee reviews?

"Horrible management." ((in 15 reviews)); "No leadership from HR. Applied unequally, threat of consequences but no specifics" ((in 10 reviews)); "Senior managers don’t offer any training, mentor, and support to succeed in the career." ((in 7 reviews)); "Nepotism, good old boys club, ineffectual upper management with unrealistic expectations." ((in 7 reviews)); "Procedures constantly change and new expectations are thrown at us with no training." ((in 4 reviews))

What are employees saying about Customers Bank layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Customers Bank layoffs and their outlook for job security at Customers Bank in 2026.

What are the top reviewed Customers Bank locations?

Malvern , Phoenixville , New York , Reading , Wyomissing , Philadelphia , Boston , West Reading , Providence , Penn , Hamilton , Hamilton Sq , Trenton , Akron , Langhorne , Yardley , Shillington , All

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Customers Bank

Customers Bank reviews

2.6

34% would recommend to a friend

(175 total reviews)

Jay S. Sidhu

41% approve of CEO

40% positive business outlook

Ratings by category

2.7

Diversity & inclusion

2.7

Compensation and benefits

2.5

Culture & values

2.5

Work/Life balance

2.5

Career opportunities

2.4

Senior management

Customers Bank has an employee rating of 2.6 out of 5 stars, based on 175 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Customers Bank employee rating is 30% below average for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

175 reviews

1.0

Dec 31, 2025

Steady decline driven by worsening policies

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There was a time when this place had real positives. That version no longer exists.

Cons

Conditions continued to slide downhill with no sign of correction. Decisions made at the top consistently stripped away employee privileges and basic consideration. Work life balance disappeared as excessive demands were normalized and even praised. Burnout feft inevitable rather than preventable, making this a place to avoid for anyone who values personal well being.

4.0

Dec 23, 2025

great people great company

Business relationship manager

Recommend

CEO approval

Business Outlook

Pros

respect driven culture with talented management

Cons

credit makes it hard to get things done at times, but a small price to pay

1.0

Dec 3, 2025

Terrible company culture with ineffective leadership—management uses authority heavy-handedly

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There are a few talented and supportive individual contributors doing their best. Some teams genuinely try to collaborate despite the environment.

Cons

In my experience, senior management often felt unprepared to lead and frequently used their authority in a way that created fear rather than trust. Feedback and “performance concerns” sometimes appeared subjective, inconsistent, or not clearly tied to actual work outcomes. HR did not feel supportive or neutral. Processes often seemed confusing, reactive, or poorly communicated, which made already stressful situations worse. There was a noticeable amount of internal politics and game-playing that created instability and made it difficult to focus on doing good work. Overall culture felt misaligned with its stated values, which became demoralizing over time.

Viewing 13 - 15 of 175 Reviews

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Jobs at Customers Bank

Technical Payments Product Manager

Compensation Associate

Network Security Engineer