CyraCom reviews

Flexible hours are non existent. Scheduling always the same and they refuse to let you change your schedule. If you have a Dr's note or are a student be prepared to be denied. Compensation is $11.50/hr which is very low for the amount of mental stress that you have to put up with. There are not enough employees to meet the call volume. Almost every employee can work overtime if they want. Most employees get burnt out within 2-3 months. When you request a day off, don't expect to get it approved because they are already short on workers. When you walk in, you'll notice that all the employees look like zombies from being over worked. Since most employees can't handle more than a few months of working there, they find a better job or just quit because they can't get the days off that they need. This is seriously the worst company I have ever worked for, the sad thing is that there is so much potential but the company refuses to change their ways. As long as there are people looking for a job, they will continue to suck up their soul and discard them when they hire someone else. If you are thinking of working for Cyracom, don't do it! You will regret it, I promise. You can ask ANY employee or past employee.

- Constant shifting schedules based on business needs (24h 7 days a week environment, get ready to work holidays, night shifts, weekends with no extra compensation) - Prohibitively expensive to extend health benefits to Family - low wages across the board, compared to similar positions - Constant Monitoring and quality control - PTO and Vacation use restricted to business needs - almost non-existent opportunities for career advancement. - Very little in return of much asked (low salary, vs. PTO usage restrictions, strict rules on the call floor, tedious and constant monitoring, work during holidays, work during weekends, graveyard shifts, salary increases dependent on never being absent , required to present medical note for Any absence to be justified etc...) - Management focus on Monthly scorecards regardless of means to achieve high scores. - Corrective actions and termination are very easy to incur. An employee was terminated because he wore a baseball cap in the call floor. Corrective actions can be given as quick as 1 unjustified absence. - Restrictive and outdated dress code: business casual required on a call center.