Is DHL Express a good company to work for?

DHL Express has an overall rating of 3.8 out of 5, based on over 6,176 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 71% of employees would recommend working at DHL Express to a friend and 58% have a positive outlook for the business. The best reviews about DHL Express have been left by employees working as National Account Manager , Inside Sales Executive and Package Handler .

Does DHL Express pay their employees well?

According to anonymously submitted Glassdoor reviews, DHL Express employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at DHL Express. This rating has been stable over the past 12 months.

How satisfied are employees working at DHL Express?

71% of DHL Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated DHL Express 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at DHL Express?

Customer Service Representative (130) , Customer Service (69) , Courier (67) , Operations Supervisor (60) , Account Executive (57) , Account Manager (57) , Manager (50) , Supervisor (48) , Intern (44) , Project Manager (43) , Warehouse Worker (42) , Customer Service Advisor (41) , Driver (41) , Inside Sales Representative (41) , Ramp Agent (40)

What are the pros of working at DHL Express according to real employee reviews?

"good benefit private medical health" ((in 287 reviews)); "great international environment and people" ((in 171 reviews)); "The culture and the people we work with are great" ((in 170 reviews)); "The colleagues are nice and help you integrate quickly." ((in 110 reviews)); "Good work life balance and able to learn more technical skill from my team leas" ((in 109 reviews))

What are the cons of working at DHL Express according to real employee reviews?

"Some of the management is poor" ((in 201 reviews)); "Work envionment and low salaries" ((in 147 reviews)); "long hours and busy especially at the end of the year" ((in 82 reviews)); "Not at all all boss and managers are good" ((in 68 reviews)); "Upper management is terrible and completely disconnected." ((in 40 reviews))

What are employees saying about DHL Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about DHL Express layoffs and their outlook for job security at DHL Express in 2026.

What are the top reviewed DHL Express locations?

Erlanger , Tempe , Plantation , Houston , New York , Cincinnati , Phoenix , Los Angeles , Chicago , Hebron , Miami , Scottsdale , Dallas , Atlanta , Philadelphia , Elizabeth , Seattle , Orlando , San Francisco , Fort Lauderdale , Franklin Park , Romulus , Indianapolis , Denver , Washington , Raleigh , Austin , Minneapolis , Columbus , Van Nuys

DHL Express reviews

3.8

71% would recommend to a friend

(4,098 total reviews)

John Pearson

79% approve of CEO

58% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

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DHL Express has an employee rating of 3.8 out of 5 stars, based on 4,098 company reviews on Glassdoor which indicates that most employees have a good working experience there. The DHL Express employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

4K reviews

3.0

Jun 13, 2022

Pays well but does not respect employees.

Package handler

Recommend

CEO approval

Business Outlook

Pros

Feel like part of a family. A bit dysfunctional but a family nonetheless. It is a nice atmosphere than most factories to work in. Good pay compared to others surrounding warehouse jobs. It was 17 for 6 months and 18 thereafter when I left if you didn't take the insurance. 1st shift. Lots of volunteer opportunities with frequent incentives for volunteers bc no one ever wants to volunteer which I never understood...

Cons

If you have good work ethic they will abuse you. They laid off everyone who hadn't been there more than a year trying to get rid of 1st shift when Amazon canceled their contract with them. Then they decided to take hours from 3rd shift instead reducing their full time hours to only 5 because it's cheaper to pay 1st shift to work 10 hour shifts. I left there making only 65 cents more than new hires after 3 years of being there.... And they say insurance is cheap there and they offer to pay you an extra dollar an hour to not take it. But what is actually happening is you are paying a dollar an hour plus the cost of the insurance making it super expensive if you are full time which I think you need to be to get the insurance. They basically do not respect employees.

1.0

Nov 18, 2021

Horrible Management

Field service supervisor

Recommend

CEO approval

Business Outlook

Pros

-Cheap benefit plan for employees

Cons

Terrible management within the facility. The managers constantly micromanage and they treat the employees within the warehouse like they are the dirt below their feet. They absolutely need a change in management at this facility. -Work Life balance was not existent.

1.0

Aug 31, 2021

Good Entry Level Pay, Good Managers are Hard to Find

Inside sales representative

Recommend

CEO approval

Business Outlook

Pros

Pay and benefits are adequate to the role, especially if you're starting right out of college. Co-workers are usually friendly and helpful to one another.

Cons

- Managers play favorites, micromanage and shirk their own mistakes to those they manage (zero accountability). - They don't care about their customers, money is money and their customer experience his horrendous and very disheartening if you actually care about your book of business (even if accounting messes up their cost and they're forced to pay more than what they agreed post shipping or not caring if 20k worth of shipped goods are lost, broken or mishandled). - The odd hours based on time zones really hurts your internal clock and your social relations outside of work. (Imagine waking up at 4 am just to clock in at 6 to make warm calls...).

Viewing 82 - 84 of 4,098 Reviews

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DHL Express

DHL Express reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Pays well but does not respect employees.

Horrible Management

Good Entry Level Pay, Good Managers are Hard to Find

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Jobs at DHL Express